Un­par­al­leled ser­vice is key

For Hahn Air, last year was ex­cel­lent in terms of prod­uct of­fer­ings and trade sup­port, in­forms Bharat Kapoor, Di­rec­tor, Global Ac­count Man­age­ment, South­ern India.

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In 2016, Hahn Air added 44 new part­ners, out of which 22 were in­ter­line agree­ments, reveals Bharat Kapoor. “This means that these air­lines can now be sold through our own doc­u­ment un­der their re­spec­tive two let­ter IATA code. These in­clude the Jet­star Group, as well as Ci­tyJet, with which we have in­ter­line agree­ment. Apart from this, we have also got 21 new H1-Air part­ners. These are the air­lines that are ba­si­cally not avail­able or have lim­ited avail­abil­ity on GDS, and they could be sold through us un­der the reser­va­tion code H1. We have got SpiceJet, which is one of the air­lines that travel agen­cies in India and worldwide can sell through us. There are also a few more,” he adds.

H1-Air of­fers a win-win sit­u­a­tion for all. “Travel agen­cies and air­lines get ad­di­tional rev­enue, and the trav­eller gets ad­di­tional op­tions and des­ti­na­tions. It’s an add-on ser­vice, and the pay­ment in this case is by a BSP,” Kapoor in­forms.

The com­pany also acts as a plat­form for rail and shut­tle book­ings. “Our ser­vice 5WRail & Shut­tle has now added Buque­bus to it and the same has been up­dated in the ma­jor GDSs in the world. Right now, its ser­vices shut­tle between Buenos Aires and Mon­te­v­ideo, which would be sold un­der the code 5W on ma­jor GDSs.”

Giv­ing credit to their growth to travel agen­cies, Kapoor said, “As India is amongst our top 5 mar­kets, we try our best in be­ing num­ber one in dis­tri­bu­tion busi­ness with our un­par­al­leled ser­vices. We know that for travel trade in India, it’s a dif­fi­cult time. To over­come this we have been de­vel­op­ing more soft­ware and tools to help our travel agen­cies to get more busi­ness, and with busi­ness comes rev­enue. In the near fu­ture, we are plan­ning to add more air­lines and en­hance our web­site, which is the most im­por­tant tool for us. Also, we will keep adding more con­tent on the 5W-Rail & Shut­tle.”

An­other strong prod­uct by Hahn Air is Se­cur­tix, one of the com­ple­men­tary ser­vices that they have for travel agen­cies worldwide, in­forms Kapoor. “In case any ser­vice that’s be­ing sold un­der Hahn Air or with any air­line goes in­sol­vent, there is no need to worry. We would com­pen­sate every­body. For stranded pas­sen­gers, who started their trip, we would give the re­fund and pay a cer­tain amount for the ho­tel ex­penses for the un­used por­tion of the ticket. It’s an un­par­al­leled ser­vice in the avi­a­tion trade, which no other air­line is of­fer­ing cur­rently. In fact, there are around 100,000 agen­cies who have is­sued around 27 mil­lion in­sol­vent tick­ets of Hahn Air since 2010. This is the level of ser­vice that we have.”

Bharat Kapoor Di­rec­tor, Global Ac­count Man­age­ment South­ern India, Hahn Air

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