New fea­tures on Riya con­nect

Riya Trav­els has al­ways tried to come up with new fea­tures and de­vel­op­ments for its agents, reveals Manoj Sa­muel, Di­rec­tor, Riya Group.

TravTalk - India - - AGENTS -

Q What kind of added ben­e­fits are you of­fer­ing your agents this year? Riya has al­ways tried to come up with new fea­tures and de­vel­op­ments for our agents. We have re­cently added travel in­sur­ance on our on­line por­tal which was oth­er­wise only avail­able off­line. We also have Queue Tick­et­ing, a trans­ac­tional mod­ule where travel part­ners can queue their PNRs to us, re­trieve the PNR on this mod­ule and is­sue the ticket through our IATA-ac­cred­ited web­site. This ben­e­fits the travel part­ners to re­tain their seg­ments and earn com­mis­sion on these tick­ets. There is no de­pen­dency of send­ing email and calls for ticket is­suance, or any other man­ual in­ter­fer­ence. Re­funds and can­cel­la­tions will also be ac­cepted in the near fu­ture from this mod­ule.

Q How has Riya con­nect per­formed so far? Riya con­nect started as a lone flight seller and to­day we of­fer a bou­quet of travel prod­ucts un­der one roof. We are not stop­ping here; we are con­stantly try­ing to come up with new things to make ev­ery­thing easy for our agents. We have re­cently added travel in­sur­ance to Riya con­nect and are work­ing on few other things that will be added soon. We also of­fer a range of an­cil­lary ser­vices like real-time tick­et­ing sta­tus with the con­ve­nience of seat and meal se­lec­tion.

Q What are your plans for 2017? We will soon be com­ing up with new trade ac­tiv­i­ties. We also have plans to add new fea­tures to Riya con­nect and pro­mote Riya Busi­ness Travel. We have also de­cided to try a lot of new things this year. For one, we have re­cently started to ex­pand our­selves at B2C level too even though we have al­ways been more of a B2B com­pany. We’ll have to see how that works out for us in the long run.

Manoj Sa­muel Di­rec­tor Riya Group

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.