Nine ex­perts, one plat­form

Nine travel spe­cial­ists in nine off-beat re­gions of In­dia have come to­gether to of­fer qual­ity so­lu­tions to agents, and named it ‘In­dia B2B’. TI In­fotech offers so­lu­tions to the travel in­dus­try to help en­hance the trav­eller’s book­ing ex­pe­ri­ence with pro­duc

TravTalk - India - - AGENTS - HAZEL JAIN

Nine do­mes­tic tour op­er­a­tors who were des­ti­na­tion ex­perts in their right have come to­gether to form a con­sor­tium in of­fer B2B so­lu­tions to the travel trade. Named ‘In­dia B2B’, the plat­form was for­mally launched in Jan­uary this year. Gopesh Sharma, CEO, Dis­cover Gu­jarat, who has been cho­sen as the spokesper­son for the new com­pany, says, “We have known each other for a long time, as friends and as fel­low tour op­er­a­tors who helped each other when it came to des­ti­na­tions that we were fa­mil­iar with.”

The first seed for this thought was sown in 2006 and a few of the part­ners were al­ready dis­cussing coming to­gether. It took shape in the form of ‘ East In­dia Tour Ex­perts’ two years ago that had only three mem­bers. As the dis­cus­sions pro­gressed, a few more peo­ple joined in and now In­dia B2B has nine ex­perts in nine dif­fer­ent des­ti­na­tions of In­dia plus Bhutan.

The idea is to pass on a query to the per­son who is ex­pert in that par­tic­u­lar re­gion. “The beauty of this plat­form is that peo­ple can get in touch with any of is di­rectly. There’s no profit-shar­ing nor any fi­nan­cial in­volve­ment be­tween us. The only thing we are in­vested in is com­mit­ment. We have the right in­fra­struc­ture in place on ground, we own our own fleet, we are des­ti­na­tion ex­perts, so why not come to­gether and of­fer a bou­quet of des­ti­na­tions to peo­ple who are in search for the right con­nect and the right so­lu­tions,” Sharma says.

A lot of the ready pack­ages are on the In­dia B2B web­site but their main strength lies in cus­tomi­sa­tion as per the agent re­quire­ment. “All of us have our own trans­port fleet in place, which means we are all in­vested in this. We have any­thing from 200 to 60 vehicles to even 10 vehicles of our own ac­cord­ing to the size of the com­pany, and we have been op­er­at­ing in our ar­eas for more than two decades,” Sharma adds.

Ini­tially, In­dia B2B is pro­mot­ing it­self only through trade fairs such as TTF Chen­nai, TTF Ben­galuru, IITT Mumbai, SATTE and OTM Mumbai. Af­ter that, they might try some­thing else to con­nect to agents, spe­cially in TierII and -III cities where these trade fairs are not or­gan­ised, through one-on-one meet­ings or road­shows.

TI In­fotech offers com­pre­hen­sive tour man­age­ment so­lu­tions, DMC so­lu­tions, online travel book­ing en­gines, travel CRM, mobile Apps, cor­po­rate self book­ing tool, re­spon­sive e-com­merce por­tals etc. to the travel agen­cies and online travel agents alike. “Our com­pany likes to give at­ten­tion and con­trib­utes to ev­ery idea or chal­lenge for our cus­tomers that can be solved by a ro­bust and a cut­ting-edge tech­nol­ogy. We be­lieve in in­no­va­tion. Our prod­ucts have a con­stant roadmap for new in­no­va­tions and sales chan­nel, help­ing travel man­age­ment com­pa­nies to tap into new mar­kets and con­sumer seg­ments,” says, Meenu Sachdeva, Co-founder and Man­ag­ing Di­rec­tor, TI In­fotech.

The com­pany has in­tro­duced Travel Cloud Suite to au­to­mate the travel busi­ness pro­cesses, start­ing from con­tent ac­qui­si­tion and all the way through dis­tri­bu­tion, in­forms Sachdeva. The Travel As­sist of­fered by the com­pany is a com­pre­hen­sive tours man­age­ment soft­ware that en­ables an or­gan­i­sa­tion to ef­fi­ciently man­age the com­plete tour cy­cle from prod­uct plan­ning to prof­itable op­er­a­tions to ac­count­ing to MIS suite for all lev­els of the tour/ DMC busi­ness. This ap­pli­ca­tion en­ables a tour com­pany to man­age op­er­a­tions for all busi­ness seg­ments; FIT, GIT, se­ries de­par­tures, char­ters and ex­cur­sion man­age­ment.

Sachdeva elab­o­rates that com­pa­nies are now col­lect­ing ac­tion­able in­sights with their ex­ist­ing data and busi­ness in­tel­li­gence forms a key part to track and mon­i­tor im­por­tant com­po­nents of a travel busi­ness. “The trav­eller to­day is more tech-savvy and ex­pects all in­for­ma­tion in real time along with book­ing flex­i­bil­ity on the move and thus mobile Apps and mobile com­pat­i­ble sites are nec­es­sary to fa­cil­i­tate such flex­i­bil­ity. Cur­rently, com­pa­nies are also eval­u­at­ing new and ad­vanced pay­ment so­lu­tions that help in sim­pli­fy­ing the pro­cesses, re­in­force pro­gram com­pli­ance and of­fer pro­tec­tion against fraud,” she adds.

We have the right in­fra­struc­ture in place on ground, and we own our

TI In­fotech’s fo­cus this year is both na­tional and in­ter­na­tional mar­ket and thus the com­pany would be par­tic­i­pat­ing in all key do­mes­tic and in­ter­na­tional travel events. Apart from this, the com­pany’s ma­jor fo­cus will be around online mar­ket­ing and so­cial me­dia ac­tiv­i­ties. The com­pany hopes to gather new busi­ness leads along with net­work­ing with in­dus­try peers, meet­ing ex­ist­ing clients at ATM 2017.

Meenu Sachdeva Co-founder and Man­ag­ing Di­rec­tor TI In­fotech, In­dia Travel Award win­ner

Gopesh Sharma CEO Dis­cover Gu­jarat

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