Evolving guest needs
Gaurav Shiva, General Manager, Novotel Chennai Chamiers Road, talks extensively about the new property and factors that has led to the growth of South India as a hotspot for hospitality projects.
QWhat is the USP of your property? Novotel Chennai Chamiers contemporary design and interiors. The hotel has been conceptualised by SODA, an for creating fresh, innovative yet sustainable spaces. The contemporary feel starts at the entrance of Novotel Chennai inspired by various 20th century buildings of the city.
QHow has the hospitality industry in South India evolved over the years? beauty, South India has everything that a leisure traveller stations to tranquil beaches. In recent years, the region has experienced stunning business manufacturing space. Cities very large increase in corporate our guest mix evolve from a relatively homogenous reliance on a single segment to a much - expectations and priorities. It shaped our strategy and helped us cater to the evolving guest needs. On the business front, this evolution in the guest mix travel has no season and hence, occupancy rates remain healthy year-round. The spurt in corporate travellers has also given a boost to MiCE.
QHow and why has the presence of AccorHotels in South India evolved? With the launch of Novotel Chennai Chamiers Road, milestone of becoming the largest international hospitality inventory of more than 1000 rooms. Their other hotels in the state are Novotel Chennai SIPCOT, Novotel Chennai OMR, Mercure Chennai Sriperumbudur, ibis Chennai SIPCOT, ibis Chennai OMR, ibis Chennai City Centre and ibis Coimbatore City Centre. In Tamil Nadu, have a combined inventory of over 2500 rooms in 16 hotels across brands. South India has emerged as a hotspot for hospitality projects as leading brands have established a presence the last three years. With commercial activity gaining momentum and subsequent influx of foreign nationals, hospitality players find this their expansion ansion plans.
QDo you ou foresee any challenges? enges? How are you planning nning to tackle them? The core challenge for the hospitality industry at large is the ability to attract and retain intrinsic to driving great guest experience erience and ensuring ng all our guests s ‘Feel Welcome’. . With attrition on at around 25-30 -30 per cent across cross different levels, a metric often considered d amongst the highest t across all service industries, talent and culture - cus on strongly as a group.
With commercial activity gaining momentum and subsequent influx of foreign nationals, hospitality players find South India a potential market for expansion