Evolv­ing guest needs

Gau­rav Shiva, Gen­eral Man­ager, Novo­tel Chen­nai Chamiers Road, talks ex­ten­sively about the new prop­erty and fac­tors that has led to the growth of South In­dia as a hotspot for hos­pi­tal­ity projects.

TravTalk - India - - CITY TALK - Anupriya Bish­noi

QWhat is the USP of your prop­erty? Novo­tel Chen­nai Chamiers con­tem­po­rary de­sign and in­te­ri­ors. The ho­tel has been con­cep­tu­alised by SODA, an for cre­at­ing fresh, in­no­va­tive yet sus­tain­able spa­ces. The con­tem­po­rary feel starts at the en­trance of Novo­tel Chen­nai in­spired by var­i­ous 20th cen­tury build­ings of the city.

QHow has the hos­pi­tal­ity in­dus­try in South In­dia evolved over the years? beauty, South In­dia has every­thing that a leisure trav­eller sta­tions to tran­quil beaches. In re­cent years, the re­gion has ex­pe­ri­enced stun­ning busi­ness man­u­fac­tur­ing space. Cities very large in­crease in cor­po­rate our guest mix evolve from a rel­a­tively ho­moge­nous reliance on a sin­gle seg­ment to a much - ex­pec­ta­tions and pri­or­i­ties. It shaped our strat­egy and helped us cater to the evolv­ing guest needs. On the busi­ness front, this evo­lu­tion in the guest mix travel has no sea­son and hence, oc­cu­pancy rates re­main healthy year-round. The spurt in cor­po­rate trav­ellers has also given a boost to MiCE.

QHow and why has the pres­ence of Ac­corHo­tels in South In­dia evolved? With the launch of Novo­tel Chen­nai Chamiers Road, mile­stone of be­com­ing the largest in­ter­na­tional hos­pi­tal­ity in­ven­tory of more than 1000 rooms. Their other ho­tels in the state are Novo­tel Chen­nai SIPCOT, Novo­tel Chen­nai OMR, Mer­cure Chen­nai Sripe­rum­budur, ibis Chen­nai SIPCOT, ibis Chen­nai OMR, ibis Chen­nai City Cen­tre and ibis Coimbatore City Cen­tre. In Tamil Nadu, have a com­bined in­ven­tory of over 2500 rooms in 16 ho­tels across brands. South In­dia has emerged as a hotspot for hos­pi­tal­ity projects as lead­ing brands have es­tab­lished a pres­ence the last three years. With com­mer­cial ac­tiv­ity gain­ing mo­men­tum and sub­se­quent in­flux of for­eign na­tion­als, hos­pi­tal­ity play­ers find this their ex­pan­sion an­sion plans.

QDo you ou fore­see any chal­lenges? en­ges? How are you plan­ning nning to tackle them? The core chal­lenge for the hos­pi­tal­ity in­dus­try at large is the abil­ity to at­tract and re­tain in­trin­sic to driv­ing great guest ex­pe­ri­ence eri­ence and en­sur­ing ng all our guests s ‘Feel Wel­come’. . With at­tri­tion on at around 25-30 -30 per cent across cross dif­fer­ent lev­els, a met­ric of­ten con­sid­ered d amongst the high­est t across all ser­vice in­dus­tries, tal­ent and cul­ture - cus on strongly as a group.

With com­mer­cial ac­tiv­ity gain­ing mo­men­tum and sub­se­quent in­flux of for­eign na­tion­als, hos­pi­tal­ity play­ers find South In­dia a po­ten­tial mar­ket for ex­pan­sion

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.