Plane delay? Your rights...
The recently-released passenger charter by Ministry of Civil Aviation (MoCA) enlists the passenger rights against airlines, especially in case of a delay or cancellation of a flight.
Suresh Prabhu, Union Minister of Civil Aviation, along with Jayant Sinha, Minister of State for Civil Aviation, have released the passenger charter at Aviation Conclave 2019 jointly organised by Ministry of Civil Aviation and Confederation of Indian Industry in Delhi. The the rights of the passengers.
Some of the key highlights of the charter include that if a hours, the airline would offer the passenger within that time or it will refund the full price of the ticket. The charter also stated that if the passenger is - tion in less than two weeks before departure, the airline needs to give an alternate the ticket completely. In fact, at the time of booking, the airline clearly needs to indicate the amount of refund money that will be given to passenger in case of cancellation. In case a passenger is denied boarding due to over - ger shall not hold the airline liable for compensation in case within an hour of the original also states that passengers can cancel tickets without having to pay any amount within a day of the booking and can also claim enhanced compensation for loss of baggage from airlines. However, the new charter states that apply if the tickets are booked less than seven days before the scheduled departure The charter also states that in different destination, the staff needs to communicate to all the queries of the passenger constantly. In this scenario, if the waiting time is over two hours, the airline should make immediate arrangement to disembark at the nearest airport. The facilitation for the same or the refreshments during the waiting time have to be provided by the airline.
If a passenger is informed of the cancellation of a flight in less than two weeks before departure, the airline needs to give an alternate flight to the passenger or refund the ticket completely
Suresh Prabhu Union Minister of Civil Aviation