Grounded: Trade voices concern over Jet crisis

It is very unfair of the agents who have booked tickets on Jet Airways, and in this situation, there is a need to protect the customers’ rights. Since travel agents work as intermediates for a very small fee, their role is to advise customers. One cannot put an airline off air suddenly. The government and the DGCA must wake up. The lenders at this time should have put the customers’ interest forward. There is a need to regulate the airlines and address the issues at hand. TAAI has written to IATA to stop all payments to Jet Airways and has asked IATA to work with agents to get customers’ refunds. I have written to Sunil Kumar President, TAAI & Vice Chairman, FAITH

Jet Airways has been suspended from the IATA Settlement Systems following the airline’s announcement of the temporary suspension of Settlement Plan (BSP) and 19 Cargo Accounts Settlement Systems (CASS) around the world. Passengers who purchased Jet Airways tickets through IATA accredited travel agents are advised to submit their refund through the IATA accredited travel agent they bought their tickets from, as soon as possible. The travel agent will then liaise with IATA and Jet Airways to process the refund. Albert Tjoeng International Air Transport Association