TravTalk - India

Demand for airport lounges to go up

Liberatha Peter Kallat, CMD, Dreamfolks Services, talks about the impact of resumption of internatio­nal commercial flights on airport services. She said it will naturally increase passenger footfalls at airports, thus resulting in more travellers opting f

- Janice Alyosius

DreamFolks Services is India’s largest airport service aggregator facilitati­ng an enhanced airport experience to passengers. “Since we started in 2013, we have built a strong position in the airport services segment. Our technology platform integrates global card networks, credit card and debit card issuers, corporate clients and others with airport lounge operators and other airport related service providers seamlessly,” said Liberatha Peter Kallat, Chairperso­n and Managing Director, Dreamfolks Services.

“This is done by our proprietar­y technology platform, which offers solutions through omni channels such as issuer card/ digital card/ DreamFolks card/ mobile app-based access, tracking live benefits on each card. This is one of the key elements that enables our clients to provide value added

services to their end customers as a part of their customer engagement and loyalty management programmes,” she added.

Resumption of flights

Commenting on the resumption of commercial flights, Kallat said, “With internatio­nal commercial flights resuming, there will be an increase in airport footfalls and travelling passengers. This will naturally result in more travellers opting for lounge and other airport services. Since most airport lounges have been reopened, there will be an increase in business for operators. This will accelerate growth in the lounge and airport services industries, which will return to normal in a relatively short period of time.”

New developmen­ts

Speaking about new offerings and developmen­ts, Kallat said, “We cover 100 per cent of the 50 lounges operating in India in all the major cities. In addition, we have an exclusive arrangemen­t for cardbased transactio­ns at 11 lounges across 10 airports in India, which is about 22 per cent of domestic lounges for India issued credit and debit cards. On new airports, there are about 125 operationa­l airports in the country, which are expected to increase to 295 by 2040. The Indian government plans to spend around ` 1 lakh crore to set up new airports in India.”

Factors driving growth

The airport lounge access market in India is expected to grow at a CAGR of 43.11 per cent by 2030 to ` 5861.9 crore from ` 358.9 crore in 2022. “There are many drivers of growth. First, the number of passengers using air travel is growing. Passengers travelling by air increased from approximat­ely 99 million in CY 2015 to 167 million in CY 2019. Second, the increase in airport lounge usage by passengers is rising. We believe that ease of travel is being considered as an integral element of the airport experience, and lounges are a key component of the airport experience. The number of passengers availing lounge facilities has increased from 5.1 million in 2018 to 7.5 million in 2020,” she said. “We believe DreamFolks’ coverage of lounges across

Passengers travelling by air increased from 99 million in CY 2015 to 167 million in CY 2019

Indian airports coupled with our technology platform should see the demand continue for our services,” she added.

 ?? ??
 ?? ?? Liberatha Peter Kallat Chairperso­n and Managing Director Dreamfolks Services
Liberatha Peter Kallat Chairperso­n and Managing Director Dreamfolks Services
 ?? ??

Newspapers in English

Newspapers from India