TravTalk - India

Crafting Dreams, Marketing Realities

- TT Bureau

DreamSetGo stands as a pioneering force in the sports tourism fraternity, seamlessly blending the thrill of sports with the allure of premium travel. Through strategic partnershi­ps, pioneering marketing campaigns, and well-aligned brand associatio­ns, DreamSetGo has skillfully etched its mark in the dynamic domain of experienti­al sports travel.

Let's delve into the marketing strategies that have fuelled DreamSetGo's ascent to prominence.

Strategic Partnershi­ps with Tourism Boards:

DreamSetGo's collaborat­ion with tourism boards stands as a testament to its commitment to promoting sports tourism on a global scale. By joining forces with entities like Tourism Australia, Visit Victoria & Western Australia, DreamSetGo actively participat­es in major sporting events, such as the ICC Men’s T20 Cricket World Cup Australia 2022. This collaborat­ion allows DreamSetGo to showcase its brand and offerings, leveraging the appeal of worldclass sporting spectacles to attract travellers seeking unique, luxurious and immersive sports travel experience­s.

We highly cherish our partnershi­ps with tourism boards, creating a seamless blend of sporting events and attraction­s that each destinatio­n has to offer

Nishant Kashikar, Country Manager, Tourism Australia said, “Modern-day travelers seek not just destinatio­ns but also the thrill of marquee events along their journey. Sports travel plays a pivotal role in boosting destinatio­n tourism during these noteworthy occasions. Our successful collaborat­ion with DreamSetGo during the ICC Men’s T20 Cricket World Cup Australia 2022 exemplifie­s how strategic partnershi­ps can seamlessly amplify these experience­s, offering travelers an ideal fusion of destinatio­n allure and spectacula­r events.”

Farshid Master, Head of Marketing at DreamSetGo, adds, "We highly cherish our partnershi­ps with tourism boards, creating a seamless blend of perfectly timed sporting events and the myriad of incredible attraction­s that each destinatio­n has to offer. These extraordin­ary experience­s are collaborat­ively curated with the invaluable assistance of tourism boards, enriching our offerings for our discerning customers."

Sourav Ganguly: The Super Captain of DreamSetGo:

DreamSetGo has fortified its marketing prowess by securing the legendary Sourav Ganguly as its esteemed brand ambassador, infusing a stellar touch to its promotiona­l endeavors. Mr. Sourav Ganguly's alliance transcends convention­al endorsemen­t, positionin­g him as a distinguis­hed thought leader with formidable credibilit­y and influence. This distinctio­n resonates throughout DreamSetGo's marketing arsenal, whether in captivatin­g brand films or the creative brand campaigns meticulous­ly delivered to targeted audiences across diverse social media platforms.

Innovative Marketing Campaigns:

DreamSetGo has introduced two distinctiv­e marketing campaigns, each designed to captivate sports enthusiast­s and travel aficionado­s alike.

❖ "Dream Beyond the Game" is their unique intellectu­al property, meticulous­ly crafted to immerse individual­s in the unparallel­ed realm of Sports Hospitalit­y. Through this innovative initiative, they offer an exclusive journey alongside sports celebritie­s, providing a firsthand glimpse into their experience­s before, during, and after a sporting event. It's a captivatin­g showcase that not only embodies the essence of topnotch Sports Hospitalit­y but also unveils the extraordin­ary exclusivit­y intertwine­d with the live, pulsating energy of the sporting world. They’ve successful­ly orchestrat­ed two exemplary campaigns, the first featuring sports anchor Gautam Bhimani during the ICC Men’s T20 Cricket World Cup Australia 2022, and the second showcasing the vibrant journey with influencer Viraj Ghelani during the ongoing ICC Men’s Cricket World Cup India 2023.

Champions' Sport-Cast: The podcast format has become a powerful medium, and DreamSetGo taps into this trend with its Champions' Sport-Cast. Founder and CEO Monish Shah conducts insightful interviews with sports celebritie­s at iconic venues, exemplifie­d by the interview with Sourav Ganguly at the legendary Lord's Cricket Ground. This podcast not only provides unparallel­ed insights into celebritie­s' lives but also contribute­s significan­tly to DreamSetGo's engagement, fostering greater brand recognitio­n and recall.

DreamSetGo's success in the realm of sports tourism marketing can be attributed to its adept celebrity endorsemen­ts, innovative campaigns, and steadfast commitment to promoting tourism along with marquee sporting events. As the company continues to explore new horizons and forge strategic alliances, it remains poised to shape the future of experienti­al travel, offering sports enthusiast­s a passport to unforgetta­ble adventures.

We need to adapt to the changes in technology on a regular basis. It’s also required to be able to work better, with fewer resources. We advanced from paper ticket to email ticket itinerarie­s and now to mobile itinerarie­s. Tour booklets, and itinerarie­s have been replaced with webpage itinerarie­s and e-vouchers, and further to mobile apps. We need to keep updating.

Upskilling is the secret weapon to stay ahead of the curve. With the continuous evolution of consumer preference­s, and global trends, we believe a well-trained and nuanced team is better equipped to adapt to these shifts, providing our clients with the highest level of service. Personaliz­ation is key and being up to date ensures that our team can cater to the evolving needs.

The importance of training and upskilling our staff at Cordelia Cruises is paramount in today's dynamic and competitiv­e landscape. In an everevolvi­ng industry, staying ahead requires a skilled and adaptable workforce. Investing in the developmen­t of our team ensures that we maintain the highest standards of service, safety, and innovation.

The tourism industry is people focused, and the quality of its people determine the value of the product. The soft skills include language, communicat­ion expertise, mindset and attitude qualities. Clients are now willing to pay a premium for alternativ­e offerings and your employees need to be equipped with the appropriat­e skills and product knowledge.

According to industry estimates, it is believed that approx. 25 per cent to 30 per cent of the skilled and experience­d workforce in the hospitalit­y industry permanentl­y transition­ed to other occupation­s during the pandemic years, with no intention to return. To address this challenge, we need comprehens­ive training programmes that help individual­s develop the necessary skills.

Training highlights the imperative of adapting to rapid technologi­cal changes, evolving skill landscapes, and global competitio­n. The emphasis on continuous learning not only addresses these challenges but also brings about benefits such as enhanced job satisfacti­on, a culture of innovation, and a workforce adept at navigating change.

The travel and tourism industry is a high-touch service industry that relies heavily on skilled workers. The lack of skilled workers is indeed a serious problem as it not only puts pressure on the existing manpower and resources but ultimately leads to an increase in costs. Poor customer experience affects a company’s reputation and can result in the loss of customers.

For India to truly take a leading role, we need an educationa­l system that equips the next generation with creative skills, ethical grounding, and global awareness to curate such unique experience­s. This involves reimaginin­g curricula to include interdisci­plinary studies, emphasizin­g emotional intelligen­ce, and fostering a deep understand­ing of consumer needs.

With hotels underlinin­g the acute shortage of skilled workforce, efforts are being made to re-establish hospitalit­y as a viable career option among youth. A disproport­ionate hue and cry has been created about it in the media. The hotel industry is registerin­g record revenue numbers and impending growth, assuring that the future appears even brighter.

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 ?? ?? Farshid Master Head of Marketing DreamSetGo
Farshid Master Head of Marketing DreamSetGo
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 ?? ?? Jurgen Bailom
President and CEO Waterways Leisure, Cordelia Cruises
Jurgen Bailom President and CEO Waterways Leisure, Cordelia Cruises
 ?? ?? Smeeta Gulvady Director AdhVaan Knowledge Hub
Smeeta Gulvady Director AdhVaan Knowledge Hub
 ?? ?? Sarbendra Sarkar Founder & MD Cygnett Hotels & Resorts
Sarbendra Sarkar Founder & MD Cygnett Hotels & Resorts
 ?? ?? Rajat Bagaria Managing Director Shrishti Tours & Travels
Rajat Bagaria Managing Director Shrishti Tours & Travels
 ?? ?? Sachin Sharma Managing Director ASCEL Group
Sachin Sharma Managing Director ASCEL Group
 ?? ?? Sanjay Arya CEO
KFT Corporatio­n
Sanjay Arya CEO KFT Corporatio­n
 ?? ?? Gaurav Khanna
Associate VP, Products & Industry Relations, FCM Group
Gaurav Khanna Associate VP, Products & Industry Relations, FCM Group
 ?? ?? Kunal Vasudeva Co-founder & MD Indian School of Hospitalit­y
Kunal Vasudeva Co-founder & MD Indian School of Hospitalit­y
 ?? ?? KK Pant Principal IHM Pusa
KK Pant Principal IHM Pusa

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