Is your bag­gage in­sured?

TravTalk - Middle East - - AGENTS -

To­day, al­though trav­el­ling from one des­ti­na­tion to an­other has be­come con­ve­nient, PNJ Ku­mar,

Chief Ex­ec­u­tive Of­fi­cer, Cae­sars Travel Group and Ari­jit Mun­shi, Gen­eral Man­ager, Tune Pro­tect EMEIA, de­lib­er­ate over how trav­el­ling along with an insurance plan makes it a be­spoke ex­pe­ri­ence.

Why did Tune Pro­tect come up with an Elec­tronic Travel As­sur­ance prod­uct? Ku­mar: While trav­el­ling, trav­ellers of­ten in­dulge in shop­ping. One of the items we see be­ing pur­chased are elec­tronic items from within the re­gion but with re­gards to air travel, size does mat­ter. Checked-in items are of­ten prone to be dam­aged or even lost when in tran­sit. The re­cent up­lift­ment of ban on elec­tronic items from the re­gion fu­elled the in­tro­duc­tion of the Elec­tronic Travel As­sur­ance pack­age. An im­por­tant guide­line for trav­ellers is that ‘Elec­tron­ics As­sur­ance Plan’ only cov­ers checked-in items dur­ing air travel and not be­fore or af­ter you com­plete your air travel. Do you see value in both the as­sur­ance prod­ucts launched by Tune Pro­tect - Travel Elec­tronic As­sur­ance & Travel Bag­gage Insurance for your trav­ellers?

Ku­mar: Stan­dard travel insurance plans have high lim­its for med­i­cal emer­gen­cies, emer­gency evac­u­a­tions and flight ac­ci­dents. How­ever, when it comes to elec­tron­ics while trav­el­ling, the ben­e­fits are of­ten lim­ited. Fur­ther­more, even 50 per cent of your elec­tronic pur­chase value might not be cov­ered. Hav­ing such a Travel Elec­tronic As­sur­ance pro­gramme that would in­sure their elec­tronic items will fit the re­quire­ment and en­sure ul­ti­mate peace of mind to the trav­eller. What if the bag­gage is lost, stolen or dam­aged by the air­line it­self?

Mun­shi: Air­line com­pa­nies have tough lim­its on what they will pay for lost lug­gage and this limit varies from car­rier to car­rier. Fur­ther, it can take days or even weeks be­fore an air­line will de­cide that the trav­ellers’ bag is per­ma­nently lost or com­pletely dam­aged. The Tune Pro­tect bag­gage cov­er­age is in­tended to pro­vide re­place­ment value up to cer­tain lim­its for the bag­gage that is lost, stolen or de­stroyed dur­ing air travel. Is the claim process for th­ese two prod­ucts easy for your trav­ellers?

Mun­shi: Our head of­fice has of­fered trav­ellers two ways of claim­ing: an up­load func­tion­al­ity via an on­line claim wherein trav­ellers must sub­mit their travel as­sur­ance pol­icy de­tails along with other doc­u­ments. They can also down­load a form and send via email.

Ari­jit Mun­shi Gen­eral Man­ager Tune Pro­tect EMEIA

PNJ Ku­mar Chief Ex­ec­u­tive Of­fi­cer Cae­sars Travel Group

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