Cloud Strat­egy

Voice&Data - - COVER STORY -

Re­liance’s strat­egy is to cre­ate a mar­ket­place of ser­vices across the Cloud Com­put­ing spec­trum. A num­ber of these will be Re­liance’s own ser­vices, oth­ers will be through part­ners. Re­gard­less of whether or not Re­liance owns the ser­vice, we will take full own­er­ship of the cus­tomer ex­pe­ri­ence for the Cloud ser­vice. Through man­ag­ing the end-to-end Cloud Com­put­ing ser­vice, Re­liance will ad­dress the chal­lenges of se­cu­rity, per­for­mance and avail­abil­ity. We are en­hanc­ing our ex­ist­ing net­work man­age­ment tools with next gen­er­a­tion Cloud fo­cused man­age­ment sys­tems that will al­low us to mon­i­tor and man­age the per­for­mance of the Cloud do­main and cor­re­late its per­for­mance with the un­der­ly­ing net­works. Re­liance will take com­plete own­er­ship of the end-to-end per­for­mance, iden­ti­fy­ing and rem­e­dy­ing in­ci­dents, high­light­ing per­for­mance trends and tuning of the ser­vice to meet per­for­mance SLAS.

In ad­di­tion to day-to-day per­for­mance man­age­ment for the Cloud ser­vices, Re­liance will sim­plify pro­cure­ment for its cus­tomers by pro­vid­ing a one-stop-shop for a wide cat­a­log of Cloud ser­vices, of­fer­ing the cus­tomer a sin­gle point of con­tact, a sin­gle con­tract, and a sin­gle in­voice.

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