Reliance’s strategy is to create a marketplace of services across the Cloud Computing spectrum. A number of these will be Reliance’s own services, others will be through partners. Regardless of whether or not Reliance owns the service, we will take full ownership of the customer experience for the Cloud service. Through managing the end-to-end Cloud Computing service, Reliance will address the challenges of security, performance and availability. We are enhancing our existing network management tools with next generation Cloud focused management systems that will allow us to monitor and manage the performance of the Cloud domain and correlate its performance with the underlying networks. Reliance will take complete ownership of the end-to-end performance, identifying and remedying incidents, highlighting performance trends and tuning of the service to meet performance SLAS.
In addition to day-to-day performance management for the Cloud services, Reliance will simplify procurement for its customers by providing a one-stop-shop for a wide catalog of Cloud services, offering the customer a single point of contact, a single contract, and a single invoice.