‘Chal­lenges in the In­dian in­dus­try are op­por­tu­ni­ties for Comp­tel’

Voice&Data - - NEWS AND VIEWS - vice pres­i­dent, Comp­tel West Asia Akanksha Singh

How many ser­vice providers are cur­rently us­ing Comp­tel’s so­lu­tions and in which spe­cific do­main?

Cur­rently in In­dia, Comp­tel’s so­lu­tions are de­ployed for pro­vi­sion­ing and ac­ti­va­tion, real-time me­di­a­tion, online data charg­ing, pol­icy charg­ing and rule func­tion (PCRF), etc, with 5 op­er­a­tors for var­i­ous LOBS in­clud­ing GSM, 3G, CDMA, wire­line, DSL, and DTH. Comp­tel has been work­ing with the In­dian op­er­a­tors since mid-’90s. To­day, Comp­tel works with most of the ma­jor In­dian op­er­a­tors in­clud­ing air­tel, Voda­fone, Idea Cel­lu­lar, and Tata Te­le­ser­vices. By virtue of work­ing with these ma­jor op­er­a­tors, Comp­tel works for over 500 mn sub­scribers which brings our mar­ket share to 58% in the In­dian mar­ket.

What so­lu­tions are you pro­vid­ing for the fixed and broad­band ser­vice providers? Who are your clients?

Comp­tel of­fers dy­namic op­er­a­tion sup­port sys­tem so­lu­tions. Cer­tain ex­am­ples for so­lu­tions in fixed and broad­band ser­vice providers of­fered by Comp­tel are ser­vice ful­fill­ment, or­der man­age­ment, num­ber and IP ad­dress man­age­ment, ser­vice ac­ti­va­tion, de­vice dis­cov­ery and ac­ti­va­tion, ser­vice and net­work in­ven­tory, rat­ing and charg­ing of ser­vices, band­width man­age­ment, and prod­uct cat­a­log. Comp­tel serves around 280 plus cus­tomers across the globe in 85 coun­tries viz, air­tel, Tata Te­le­ser­vices, Re­liance, Deutsche Tele­com, NBN Co, Tele­com Namibia, Elisa, Saudi Tele­com Group (STC), Qtel, Te­lenor, etc.

The In­dian mar­ket is pre­dom­i­nantly a pre­paid mar­ket. How are Comp­tel’s so­lu­tions lever­ag­ing this?

As men­tioned ear­lier, Comp­tel’s plat­forms and so­lu­tions are tech­nol­ogy ag­nos­tic, highly scal­able, and ro­bust so­lu­tions. In In­dia we are serv­ing more than 500 mn cus­tomers, and a ma­jor­ity of them are pre­paid cus­tomers. The sheer vol­umes com­bined with in­no­va­tive ser­vices of­fered by the dy­namic In­dian tele­com in­dus­try have kept us on our toes to keep up with the new chal­lenges and in­no­va­tions and con­tin­u­ously im­pro­vise our so­lu­tions to cater to the de­mands of the in­dus­try. We in­vest al­most 20% of our rev­enues in R&D an­nu­ally to come up with bet­ter prod­ucts and so­lu­tions for the in­dus­try.

What chal­lenges is your com­pany fac­ing with re­spect to the pre­paid mar­ket of In­dia, rev­enue leak­age, etc?

Since Comp­tel’s plat­forms are tech­nol­ogy ag­nos­tic, hence chal­lenges in the In­dian in­dus­try are ac­tu­ally op­por­tu­ni­ties for Comp­tel. Comp­tel’s so­lu­tion port­fo­lio ad­dresses rev­enue as­sur­ance in the OSS/BSS layer and pro­vides var­i­ous so­lu­tions for online charg­ing, bill shock, rule based PCRF, etc. These are var­i­ous so­lu­tions that ad­dress the chal­lenges posed by the huge pre­paid In­dian mar­ket and help tele­com ser­vice providers to of­fer bet­ter ser­vices quickly to their cus­tomers who are a ma­jor source of rev­enue for them.


Parag Grover


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