On an Upswing

On an Upswing

VOICE SOLUTIONS The.industry.reports.growth.due.to.cloud. adoption,.open.standards,.IP.Telephony,.UC. and.mobility.rich.platforms

The voice solutions industry has come up as an attractive destination to invest, following innovative strategies. Because of positive user experiences and heavy promotions by leading carriers and service providers, the demand for affordable and reliable home and small-to-medium business voice solutions has increased. The industry witnessed whooping 15% growth in FY12 with total voice solutions revenue accounting to ` 2,637 crore in FY12. Moving forward, cloud based voice solutions are likely to define the future of the communications industry in India.

The Growth Saga

The industry is growing with the help of server based, open standards, IP telephony, and UC and mobility based platforms. Avaya with 24% market share and revenue going up from ` 552 crore in FY11 to ` 624 crore in FY12 has shown promising growth.

In the last fiscal, the company has acquired large enterprise accounts to enhance and showcase its voice solution portfolio. Additionally, it also signed a multi-million dollar deal with Bharti, one of the largest global managed services deals. The company also registered substantial growth with many people shifting from simple voice mail to unified messaging solutions.

Second in line comes Cisco with 23% market share in the last fiscal. Next Alcatel-Lucent, which has again shown the expected performance with 15 % growth in FY12. Major hospitality chains have chosen Alcatel’s technology for most of their properties in 2011. The company has delivered IP telephony solutions through room telephones, room automation, and