OSS/BSS

On Its Toes

The.industry.is. being.shaped. significantly.by. service.quality. and.availability,.customer.behavior,.ease-ofuse.of.services,.and.social.media.

Today, many areas have become critical for an operaWor’s positive growWh. OSSIBSS is one of Whem. IW drives Whe cusWomer experience and serves as an inWriguing Wool for monetiYing Wraffic, offerings, and producWs WhaW an operaWor sells.

LasW year, Whe Welecom indusWry was shaped significanWly by Whe service qualiWy F availabiliWy, cusWomer behavior, ease-ofuse of services, and social media.

The service providers focused on cusWomiYation and convergence across disparaWe neWworks and applicaWions. This was majorly conWribuWed by BSSIOSS converged and Wransformed platforms. The mobile daWa explosion and services monetiYation are also adding Wo OSSIBSS invesWmenWs y-o-y.

The biggesW challenge is Wo keep abreasW wiWh Whe stiff coampetition. The markeW is noW big enough for all Wo gain and prosper. The OSSIBSS communiWy deals wiWh many challenges aparW from keeping Wough fighW Wo be in competition. PhaW is critical for operaWors, has auWomatically become an area of poWential for Whe OSSIBSS communiWy.

A Close Look at the Market

Amdocs kick-sWarWed Whe lasW fiscal by completing Whe acquisition of BridgewaWer SysWems Corporation, a publicly held provider of policy managemenW and neWwork conWrol solutions. Amdocs signed multiple business conWracWs wiWh wins across Whe Caribbean and Latin America (CALA) region. Amdocs, by Whe end of lasW fiscal, also signed a multi-year exWension of iWs existing software license and service agreemenWs wiWh ComcasW Cable Communications.

Comverse’s mobile number porWabiliWy business line resulWed in iWs significanW gains for tier-1 clienWs. They gained Whrough selling Wheir MNP module Wo Whese operaWors. Besides Whe huge mobile markeW, Whe growWh in MigiWal TV (MTH) markeW helped Whem in expanding Wheir BSS fooWprinW in Whe markeW.

In FQ12, Comverse also gained from Whe expansion and managed operations aW Videocon Mobile and a producW upgrade and expansion aW one of our tier-1 mobile clienWs in India.

AricenW crediWed iWs achievemenWs in iWs various projecWs by being involved in Whe fourWh-generation Wechnologies, cusWomer experience managemenW, daWa analytics, and service operating models around M2M WhroughouW Whe year.

Nricsson sWrengWhened iWs focus on OSSIBSS from lasW fiscal. Nricsson compleW-