Moving in Full Swing
Managed services started in India in 2004 when Bharti airtel signed a network contract deal with Ericsson and since then we have traveled a long way. Initially, vendors were given commissioning of wireless networks but with increased complexity and multi-vendor network capability, networks are becoming complex. Thus, there is an increasing demand for managed services. For example, for both 3G and 4G, the vendors are awarded a managed services contract on day one itself.
Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices: Desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.
Managed services providers usually price their services on a subscription basis. Depending on the services they provide, pricing is usually based on the number of devices, with different packages priced at different levels. Some provide customer support onsite when required.
Basic services often start with a monitoring service, which notifies you of problems, which you resolve on your own. At the upper end of the spectrum, service providers offer fully managed services that cover everything from alerts through problem resolution.
Presently, the vendors have comprehensive managed services offerings which include: Designing, building, operating,