MAN­AGED SER­VICES

Mov­ing in Full Swing

Voice&Data - - CONTENTS -

Multi-ven­dor.and.multi-tech­nol­ogy.com­plex­i­ties.are.forc­ing.the.op­er­a­tors.to.move. to­wards.man­aged.ser­vices..

Man­aged ser­vices started in In­dia in 2004 when Bharti air­tel signed a net­work con­tract deal with Eric­s­son and since then we have trav­eled a long way. Ini­tially, ven­dors were given com­mis­sion­ing of wire­less net­works but with in­creased com­plex­ity and multi-ven­dor net­work ca­pa­bil­ity, net­works are be­com­ing com­plex. Thus, there is an in­creas­ing de­mand for man­aged ser­vices. For ex­am­ple, for both 3G and 4G, the ven­dors are awarded a man­aged ser­vices con­tract on day one it­self.

Man­aged ser­vices providers can of­fer ser­vices such as alerts, se­cu­rity, patch man­age­ment, data backup and re­cov­ery for dif­fer­ent client de­vices: Desk­tops, note­books, servers, stor­age sys­tems, net­works and ap­pli­ca­tions. Of­fload­ing rou­tine in­fra­struc­ture man­age­ment to an ex­pe­ri­enced man­aged ser­vices pro­fes­sional lets you con­cen­trate on run­ning your busi­ness, with fewer in­ter­rup­tions due to IT is­sues.

Man­aged ser­vices providers usu­ally price their ser­vices on a sub­scrip­tion ba­sis. Depend­ing on the ser­vices they pro­vide, pric­ing is usu­ally based on the num­ber of de­vices, with dif­fer­ent pack­ages priced at dif­fer­ent lev­els. Some pro­vide cus­tomer sup­port on­site when re­quired.

Ba­sic ser­vices of­ten start with a mon­i­tor­ing ser­vice, which no­ti­fies you of prob­lems, which you re­solve on your own. At the up­per end of the spec­trum, ser­vice providers of­fer fully man­aged ser­vices that cover ev­ery­thing from alerts through prob­lem resolution.

Presently, the ven­dors have com­pre­hen­sive man­aged ser­vices of­fer­ings which in­clude: De­sign­ing, build­ing, op­er­at­ing,

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