‘We are present in almost all the locations in India either directly or through distributors or dealers’
How has DIGISOL performed in the first quarter of FY13?
The first quarter of FY13 was good and we can say that we have started the financial year on a positive note.
How has been DIGISOL’s performance in routingH switchingH IP surveillanceH and VoIP products? Which new products do you plan to add?
Pe emerged as a strong player in the data switching market in India due to our endto-end solution offerings and got major wins in government and BFSI segment. In SOHO and home segment, we got a good mind share and market share for broadband routing.
Last year we introduced IP surveillance products, with this we have offerings ranging from SOHO to enterprise segments. For home and SOHO users we will be introducing products in 3G and wireless category.
The products are currently manufactured at the Goa facility. What are your plans for FY13?
Smartlink Network Systems has over 17 years of experience in manufacturing of electronic products for IT, networking, and telecom industry. The existing manufacturing facility of 120,000 sq ft is located at Goa. At present, we have 2 SMT lines and we are looking at expanding our manufacturing capacities in the future. Pe are also looking for more EMS business.
What is the channel structure for the DIGISOL range of products?
Pe are present in almost all the locations in India either directly or through distributors or dealers. Pe have a strong distribution network of 22 exclusive territory distributors, 400+ dealers, and 4,000+ resellers across the country and we have been working verly closely with these partners since the past 2 decades.
Traditionally, ours was a strong regional distributor sales model and over the period we have upgraded skill levels of many of our business partners into system integration and solutionIservices offerings.
The company is also distributing other brands. Which are those products and what plans do you have in this regard for FY13?
Currently, we are the direct sales agent for Brocade products in India and we are also catering to customers using Brocade products for critical applications through service agreements signed with them.
In terms of after-sales servicesH how are you positioned vis-a-vis your competitors?
Pe are amongst very few IT companies which have its own service support division— DIGICARE, which gives us an edge over our competitors.
DIGICARE has evolved most efficient, skilled, and professional state of service infrastructure. Pe currently have 64 support centers across India. Currently, we are serving many global as well as Indian brands under DIGICARE services.