‘Toda�y customers a�re neither too upset nor very ha�ppy with their opera�tors’

Sunil Dutt joined RIM India when the Canadian company was in troubleH both internationally and in the domestic market. Before joining RIMH Dutt had proved his mettle in companies like Samsung and HPH and is regarded as the man who stabilized Samsung in India. Though the smartphone maker has been doing good business in IndiaH there are still many issues to be tackled hereH and a lot is expected from him. In a no-holds-barred discussion with VOICE&DATAH he talks about his plan for the companyH issues plaguing the Indian telecom industryH and many more. Excerpts—

You have completed almost 6 months with BlackBerry in India, especially at a time when the going, internationally, has been rather tough. How has it been so far?

After taking charge, I put a lot of focus on knowing my team in India and inter- acting with them, and with colleagues at the APAC and global level. The idea was to understand the organization and its expectations from me as in depth as possible. In fact, for the first time ever, we organized an all India meet of RIM staff to chart out an India strategy. This meet did a very critical thing. One, it gave every employee a sense of contribution towards building the organization, and an idea of the role other employees were playing. More importantly, it gave team members a sense of how the big picture will not be completed unless every individual achieved his or her goal. It brought the whole team together.