‘We are look­ing at the ma­tu­rity of BYOD and ac­cord­ingly have framed a pol­icy’

Voice&Data - - TELE - STATS - CIO, LG Elec­tron­ics In­dia Pankaj Maru

Which is the lat­est tech­nol­ogy that has been adopted in your or­ga­ni­za­tion that has been ben­e­fi­cial func­tion­ally and fi­nan­cially?

If you look at LG phi­los­o­phy, tra­di­tion­ally LG has been an early adopter of tech­nol­ogy. With re­gards to that we have im­ple­mented the lat­est tech­nol­ogy whether you call it the cloud based com­put­ing, en­ter­prise so­cial me­dia, busi­ness an­a­lyt­ics, busi­ness in­tel­li­gence or the en­ter­prise mo­bil­ity.

So all these tech­nolo­gies have been well-adopted and im­ple­mented by IT; and with its adoption and im­ple­men­ta­tion within the or­ga­ni­za­tion, we have been rip­ping out the ben­e­fits in terms of cost op­ti­miza­tion, en­hance­ment in ef­fi­cien­cies, and im­prove­ment in pro­duc­tiv­ity. At the same time, it is also help­ing us in mit­i­gat­ing the en­ter­prise risk man­age­ment from the cor­po­rate and gov­ern­ment com­pli­ance prospec­tive.

Which depart­ment or func­tional ar­eas in your or­ga­ni­za­tion have moved onto cloud?

As I said ear­lier, our chan­nel man­age­ment called sale man­age­ment sys­tem, our au­tho­rized ser­vice cen­ter con­nec­tiv­ity plat­form are cloud based so­lu­tions; how­ever, in our case, we are us­ing pri­vate cloud.

The BYOD con­cept is get­ting pop­u­lar across en­ter­prises in re­cent years. So, what ap­proach has been taken on the BYOD front in LG?

We have taken a very cau­tious call on the BYOD con­cept. We have very strict poli­cies in place and since we have our own LG smart de­vices, we mostly pro­mote our de­vices.

So presently, we are look­ing at the ma­tu­rity cy­cle of BYOD con­cept and ac­cord­ingly have framed a pol­icy, which is be­ing fol­lowed from top to bot­tom. But at this time it is strictly at the level of se­nior man­age­ment and we are wait­ing for our own tech­nolo­gies to come out and then ex­pand to ju­nior level man­age­ment.

As a CIO, what are your views on the BYOD con­cept?

I think the BYOD con­cept has its own pros and cons. But at the same time, if you look at it as a con­cept then it is here to stay, and CIOs can­not ei­ther say in to­day’s con­text or in time to come that we will not en­ter­tain the BYOD pol­icy or not be work­ing on it, be­cause I doubt that choice would be there in the hands of CIOs.

There are con­cerns to­day in terms of se­cu­rity, own­er­ship and re­lated is­sues, which will get sorted out with time. As and when these is­sues get sorted out, users would def­i­nitely like to bring their own de­vices rather than work­ing on de­vices pro­vided by or­ga­ni­za­tions and that trend is ir­re­versible as per me. If that’s the case then we will have to come up with strate­gies to make sure that it is well stitched in our strate­gic piece as a CIO.

Daya Prakash

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