‘We are looking at the maturity of BYOD and accordingly have framed a policy’
Which is the latest technology that has been adopted in your organization that has been beneficial functionally and financially?
If you look at LG philosophy, traditionally LG has been an early adopter of technology. With regards to that we have implemented the latest technology whether you call it the cloud based computing, enterprise social media, business analytics, business intelligence or the enterprise mobility.
So all these technologies have been well-adopted and implemented by IT; and with its adoption and implementation within the organization, we have been ripping out the benefits in terms of cost optimization, enhancement in efficiencies, and improvement in productivity. At the same time, it is also helping us in mitigating the enterprise risk management from the corporate and government compliance prospective.
Which department or functional areas in your organization have moved onto cloud?
As I said earlier, our channel management called sale management system, our authorized service center connectivity platform are cloud based solutions; however, in our case, we are using private cloud.
The BYOD concept is getting popular across enterprises in recent years. So, what approach has been taken on the BYOD front in LG?
We have taken a very cautious call on the BYOD concept. We have very strict policies in place and since we have our own LG smart devices, we mostly promote our devices.
So presently, we are looking at the maturity cycle of BYOD concept and accordingly have framed a policy, which is being followed from top to bottom. But at this time it is strictly at the level of senior management and we are waiting for our own technologies to come out and then expand to junior level management.
As a CIO, what are your views on the BYOD concept?
I think the BYOD concept has its own pros and cons. But at the same time, if you look at it as a concept then it is here to stay, and CIOs cannot either say in today’s context or in time to come that we will not entertain the BYOD policy or not be working on it, because I doubt that choice would be there in the hands of CIOs.
There are concerns today in terms of security, ownership and related issues, which will get sorted out with time. As and when these issues get sorted out, users would definitely like to bring their own devices rather than working on devices provided by organizations and that trend is irreversible as per me. If that’s the case then we will have to come up with strategies to make sure that it is well stitched in our strategic piece as a CIO.