‘The fundamentals of the growth model in Indian telecom are still strong’
One of the world’s leading providers of communicationsH British Telecom recently announced its accelerated growth program for Asia Pacific. In IndiaH BT focuses on delivering networked IT solutions to global and Indian multi-national corporations (MNCs). Core portfolio services and solutions include IP NetworksH convergenceH customer relationship management (CRM)H conferencingH outsourcingH securityH and IT transformation. Sudhir Narang, managing director, British Telecom has been driving force of the company since Mecember 2007 when he was appointed the managing director of BT for its Indian operations. He is responsible for all salesH business operations and the delivery of the BT Global Services strategyH as well as promoting the company’s presence and services in the Indian sub continent. NarlierH he worked for Tulip IT ServicesH a data telecom service provider and IT Solution Company. AltogetherH he has a well-backed career of over twenty years in the Indian IT sector that comprises various leadership positionsH including senior vice presidentH India and SAARCH at Cisco Systems and general manager at HCL Comnet. Talking to Voice&DataHSudhir shares the company’s plans for India and APAC. Nxcerpts-
MD, BT India
How do you see the Indian telecom scenario, keeping the new telecom policy, scams, and controversies in mind?
We hear through customers and various foreign investors about how the global slowdown will have some impact on India, there are also growing concerns about ‘policy inconsistencies’ which they feel is creating a negative outlook for the economy. Keeping aside the negative sentiments, the fundamentals of the growth model are still strong.
India is a critical component to BT’s success and vision and is a key location to a large number of our customers as well. Many of our customers are expanding into India and we are investing to extend our communications infrastructure and services to support their growth. We have a long history of investment, a strong customer base, and an excellent product and solutions offering in this country.
From a growth perspective, we are focused towards growing faster than the industry estimates.
The Indian market is becoming highly competitive, especially the telecom segment. What are some of the key challenges that you are facing?
The Indian market presents a huge opportunity for managed services. The emergence of new data technologies; the convergence of voice, video, and data; and the explosion of e-business across industries have resulted in corporate networks dramatically changing and becoming increasingly complex.
The challenges that the Indian telecom sector faces today are unique and multi-