‘TL 9000 has ensured that we remain relevant in a rapidly changing industry’
try whereas other quality standards address quality in the broad sense or they are specific to other industries or processes. In some cases what we think of as standards may not be standards at all. TL 9000 was established 14 years ago by many of the key participants, suppliers and service providers alike, to address the needs of a rapidly changing ICT industry. Since then the industry has continued to change, but even more rapidly, and hence TL 9000 has become even more relevant. Today, TL 9000 applies to the ICT industry and is focused not only on the supply chain, but also on the improvement of network operations at the service providers. There are a growing number of participants, technologies and customers each with their own definition of quality. TL 9000 measurements, another unique component of TL 9000, provide a common set of definitions—a common language for quality, across the industry. In addition, by updating the standard much more frequently than many other standards, QuEST Forum ensures that these measurements and the TL 9000 standard keep pace with the changes that are occurring in ICT on a real time basis.
How has KGP logistics benefited from TL 9000, and what are the company’s plans with respect to TL 9000?
First and foremost, it has helped ensure we remain relevant in a rapidly changing industry. OGP has been certified to TL 9000 since 2004, so we have had the benefit of the structure, measurements, and process improvement resulting from the standard for some time. It is simply now how we do business. TL 9000 has been instrumental in the way we manage change in our business. The discipline required by the standard carries through in our ability to execute changes in our internal processes and manage growth. Two recent acquisitions involved compa-