‘TL 9000 has en­sured that we re­main rel­e­vant in a rapidly chang­ing in­dus­try’

Voice&Data - - INTERVIEW -

try whereas other qual­ity stan­dards ad­dress qual­ity in the broad sense or they are spe­cific to other in­dus­tries or pro­cesses. In some cases what we think of as stan­dards may not be stan­dards at all. TL 9000 was es­tab­lished 14 years ago by many of the key par­tic­i­pants, sup­pli­ers and ser­vice providers alike, to ad­dress the needs of a rapidly chang­ing ICT in­dus­try. Since then the in­dus­try has con­tin­ued to change, but even more rapidly, and hence TL 9000 has be­come even more rel­e­vant. To­day, TL 9000 ap­plies to the ICT in­dus­try and is fo­cused not only on the sup­ply chain, but also on the im­prove­ment of net­work op­er­a­tions at the ser­vice providers. There are a grow­ing num­ber of par­tic­i­pants, tech­nolo­gies and cus­tomers each with their own def­i­ni­tion of qual­ity. TL 9000 mea­sure­ments, an­other unique com­po­nent of TL 9000, pro­vide a com­mon set of def­i­ni­tions—a com­mon lan­guage for qual­ity, across the in­dus­try. In ad­di­tion, by up­dat­ing the stan­dard much more fre­quently than many other stan­dards, QuEST Forum en­sures that these mea­sure­ments and the TL 9000 stan­dard keep pace with the changes that are oc­cur­ring in ICT on a real time ba­sis.

How has KGP lo­gis­tics ben­e­fited from TL 9000, and what are the com­pany’s plans with re­spect to TL 9000?

First and fore­most, it has helped en­sure we re­main rel­e­vant in a rapidly chang­ing in­dus­try. OGP has been cer­ti­fied to TL 9000 since 2004, so we have had the ben­e­fit of the struc­ture, mea­sure­ments, and process im­prove­ment re­sult­ing from the stan­dard for some time. It is sim­ply now how we do busi­ness. TL 9000 has been in­stru­men­tal in the way we man­age change in our busi­ness. The dis­ci­pline re­quired by the stan­dard car­ries through in our abil­ity to ex­e­cute changes in our in­ter­nal pro­cesses and man­age growth. Two re­cent ac­qui­si­tions in­volved compa-

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.