—Trevor Putrah

How does QuEST Forum advance the quality, reliability, and performance of ICT products and services around the world?

QuEST Forum provides global ICT industry an unrivaled vehicle to consistently measure and benchmark performance and the performance of suppliers. Pe engage broadly across the ICT industry to bring a unique value proposition to the table through TL 9000 standard, performance benchmarking, sharing of best practices, and our laser focus on raising the level of quality across the industry.

Born from the ISO 9000 standard, QuEST Forum continually improves and modifies the TL 9000 standard to keep pace with the rapid changes in the industry, to ensure existing companies and new entrants can meet the required level of quality amidst changes in technology. Pe are engaging with emerging segments of the industry, including wireless, cable TV, managed services, utilities and enterprise, to name a few. Pe are collaborating with industry organizations such as ETIS, TIA, IPF, SNO and others to create strong working relationships that expand the reach of QuEST Forum in areas where we can leverage the measurements and benchmarking we have developed.

Why should companies go for TL 9000 certification and how does it help them?

First and foremost, TL 9000 provides the foundation for a solid quality management system. It includes the entire ISO 9001 standard, along with the additional requirements and measurements that are specific to the ICT industry, which together provide a framework for companies to establish many of the fundamental processes that are essential for an ICT industry participant. As the ICT industry continues to expand and encompass a broader range of customers, suppliers and service providers, it becomes increasingly

president and COO, KGP Logistics

important to ensure quality throughout the ICT supply chain. Each of us has suppliers on whom we depend to deliver quality products and services – and the extent to which we make that happen is a critical factor in our success. Suppliers who are certified to TL 9000 demonstrate that they are committed to providing a quality product or service as part of that supply chain. It is increasingly clear that TL 9000 measurements drive a consistent view of quality. Pherever TL 9000 measurements are in place, we are speaking the same language globally regarding performance. Service providers can readily measure and communicate with their suppliers about quality. Suppliers can objectively communicate with their suppliers and customers about quality. And, companies can measure themselves against their peers.

How is TL 9000 different from other quality standards available in the market?

TL 9000 is the only quality standard designed specifically for the ICT indus-