Putting Peo­ple First

To sup­port em­ployee col­lab­o­ra­tion habits, en­ter­prises should op­ti­mize the col­lab­o­ra­tion process based on em­ploy­ees’ spe­cific roles and im­prove ex­ist­ing col­lab­o­ra­tion ex­pe­ri­ences

Voice&Data - - UNIFIED COMMUNICAT­ION -

We are liv­ing in an ever-chang­ing so­ci­ety. Mata and ap­pli­ca­tions are grow­ing ex­po­nen­tially. The bound­aries be­tween the en­ter­prise and con­sumer goods in­dus­triesH be­tween the com­mu­ni­ca­tions and in­ter­net in­dus­triesH and even be­tween in­dus­tries with clear lines of de­mar­ca­tion in the past are be­com­ing nearly in­dis­tin­guish­able. New gen­er­a­tion em­ploy­ees who have grown up in the in­ter­net-driven in­for­ma­tion age have dis­parate work modes and habits. Amid these changesH how can uni­fied com­mu­ni­ca­tions and col­lab­o­ra­tion play out in en­ter­prise en­vi­ron­ments?

In the face of ex­pan­sive tech­no­log­i­cal trans­for­ma­tionsH cross-in­dus­try con­ver­genceH and in­no­va­tive mod­elsH it is nec­es­sary to ex­plore the core tar­get of en­ter­prise uni­fied com­mu­ni­ca­tions and col­lab­o­ra­tion (UCFC). Sim­ply putH the core tar­get is to al­low ev­ery­one to eas­ily ac­cess any equip­ment and net­work any­time and any­where to col­lab­o­rate with oth­ers through voiceH videoH and data ser­vices. From an­other per­spec­tiveH the tar­get is to en­able peo­ple to col­lab­o­rate freely in a way that is in­de­pen­dent of ob­sta­cles raised by dif­fer­ence in time YonesH lo­ca­tionsH equip­mentH net­worksH and or­ganiYa­tional bound­aries. As suchH putting peo­ple first is the key to mov­ing en­ter­prise UCFC for­ward.

Keep­ing Em­ploy­ees’ Col­lab­o­ra­tion Habits and Im­prov­ing Ex­pe­ri­ence

Take voice ser­vicesH the most tra­di­tional means of com­mu­ni­ca­tionH as an ex­am­ple. Plat­forms for soft clients (per­sonal com­put­ersH smart­phonesH and tablets) and even web based clients must al­low em­ploy­ees to en­joy the same ex­pe­ri­ence of­fered by IP phonesH such as di­al­ingH hang­ing upH and vol­ume con­trol. It is im­por­tant to em­power em­ploy­ees with equally fa­mil­iar ex­pe­ri­ences across mul­ti­ple de­vices. To that endH en­ter­prises must de­sign con­sis­tent di­al­ing in­ter­faces and oper­at­ing func­tions.

Armed with in­creas­ing num­bers of de­vices of their ownH em­ploy­ees ex­pect to

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