Putting People First

To support employee collaboration habits, enterprises should optimize the collaboration process based on employees’ specific roles and improve existing collaboration experiences

We are living in an ever-changing society. Mata and applications are growing exponentially. The boundaries between the enterprise and consumer goods industriesH between the communications and internet industriesH and even between industries with clear lines of demarcation in the past are becoming nearly indistinguishable. New generation employees who have grown up in the internet-driven information age have disparate work modes and habits. Amid these changesH how can unified communications and collaboration play out in enterprise environments?

In the face of expansive technological transformationsH cross-industry convergenceH and innovative modelsH it is necessary to explore the core target of enterprise unified communications and collaboration (UCFC). Simply putH the core target is to allow everyone to easily access any equipment and network anytime and anywhere to collaborate with others through voiceH videoH and data services. From another perspectiveH the target is to enable people to collaborate freely in a way that is independent of obstacles raised by difference in time YonesH locationsH equipmentH networksH and organiYational boundaries. As suchH putting people first is the key to moving enterprise UCFC forward.

Keeping Employees’ Collaboration Habits and Improving Experience

Take voice servicesH the most traditional means of communicationH as an example. Platforms for soft clients (personal computersH smartphonesH and tablets) and even web based clients must allow employees to enjoy the same experience offered by IP phonesH such as dialingH hanging upH and volume control. It is important to empower employees with equally familiar experiences across multiple devices. To that endH enterprises must design consistent dialing interfaces and operating functions.

Armed with increasing numbers of devices of their ownH employees expect to