A New Definition

Success of the end-to-end managed services deal by Rcom and Alcatel-lucent will help many Indian service providers move in this direction

Success of the end-to-end managed services deal by RCom and Alcatel-Lucent will help many Indian service providers move in this direction

Recently, Reliance Communications and Alcatel- Lucent entered a longterm billion dollar contract to improve network performance and customer experience by offering next-generation telecom solutions across multiple devices and platforms. It is the first of its kind, end-to-end network managed services contract aimed at delivering superior customer experience in eastern and southern India to meet the fast evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets.

As part of the deal, Alcatel-Lucent will enhance Reliance Communication’s operations, and synergize hitherto independent wireless and wireline teams to form a single network management organization. This optimized integration of resources will help Reliance Communications to strengthen its focus on growing its business, with topof-the-line services to customers. AlcatelLucent will drive a standardization of the tools, processes, and best practices that are applied across RCom’s businesses.

The contract which extends RCom’s existing relationship with Alcatel-Lucent for over $1 bn, will deliver world-class, seamless voice and data communications services to RCom customers. It will also help RCom to trim down its operations and increase network quality.

To enable the new model, AlcatelLucent will setup and operate next-generation OSS (operations support systems) India’s first end-to-end managed services contract incorporating wireless, wireline, enterprise, and national long distance network Movement of 4,000 employees from RCom to Alcatel-Lucent will be completed by March, 2013 End-to-end managed services contract will help in reducing costs and enhancing customer experience services such as benchmarking and radio frequency coverage testing, and service delivery management and introduce advanced real-time optimization tools to improve network performance across Relianceâ??s wireless, wireline, long-distance, fiber and utilities’ functions.

The Responsibilities

Alcatel-Lucent will also be responsible for network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. RCom and Alcatel-Lucent will work together to create the pathway required by the emerging demands for data-driven