‘We’re Fo­cused on Strength­en­ing the Part­ner Model’

Voice&Data - - ENTERPRISE -

CEO, In­ter­call In­dia


What are your plans for the In­dia mar­ket?

Our cus­tomer pa­tron­age has al­lowed us to be very suc­cess­ful in the last one decade here. In­dia rep­re­sents a very strong growth mar­ket for us and at a group level, there is 100% com­mit­ment in cater­ing to the needs of In­dia con­sumers. We are owned by a com­pany called West - prod­ucts and ser­vices, apart from what We want to carry out cus­tomer stud­ies to de­ter­mine what our cus­tomers want and depend­ing upon the feed­back we will in­tro­duce rel­e­vant prod­ucts, which will help us in our ex­pan­sion plans and add more mo­men­tum to our ex­pan­sion plans. A lot of fo­cus this year will be to­wards strength­en­ing the part­ner model. For ! fo­cused on -- in­fra­struc­ture and in­ter­face. For us to be the best in the world, we " # in­fra­struc­ture we can­not com­pro­mise on that and qual­ity of ser­vice for our cus­tom # In ad­di­tion to in­fra­struc­ture, we also fo­cus on in­ter­face. Un­der­stand­ing that our cus­tomers to­day have a fairly young

Jitesh Shah:

—Jitesh Shah

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