PepperTap updates app with customer ID protection, order modification
India’s homegrown hyperlocal grocery delivery service PepperTap has launched two new features, Number Disguising and Order Modification on its mobile application to raise the safety and convenience level it currently offers to its customers. PepperTap says that the Number Masking feature on its backend application ensures that phone numbers of its end-customers remain undisclosed to its delivery boys. Peppertap has tied up with Exotel, a leading cloud telephony company that pioneered this feature in India.
Now all customer calls will be routed through the company’s server. Delivery boys will get a click to call option on their mobile device and instead of the customer’s number they will only be able to see a standard call centre number.
The Order Modification feature of PepperTap is also live on PepperTap’s application. It enables customers to change their current order i.e. add more products or remove them from the list, while it is in the order receipt stage.