Pep­perTap up­dates app with cus­tomer ID pro­tec­tion, or­der mod­i­fi­ca­tion

Voice&Data - - M- COMMERCE -

In­dia’s home­grown hy­per­local gro­cery de­liv­ery ser­vice Pep­perTap has launched two new fea­tures, Num­ber Dis­guis­ing and Or­der Mod­i­fi­ca­tion on its mo­bile ap­pli­ca­tion to raise the safety and con­ve­nience level it cur­rently of­fers to its cus­tomers. Pep­perTap says that the Num­ber Mask­ing fea­ture on its back­end ap­pli­ca­tion en­sures that phone num­bers of its end-cus­tomers re­main undis­closed to its de­liv­ery boys. Pep­pertap has tied up with Ex­o­tel, a lead­ing cloud tele­phony com­pany that pi­o­neered this fea­ture in In­dia.

Now all cus­tomer calls will be routed through the com­pany’s server. De­liv­ery boys will get a click to call op­tion on their mo­bile de­vice and in­stead of the cus­tomer’s num­ber they will only be able to see a stan­dard call cen­tre num­ber.

The Or­der Mod­i­fi­ca­tion fea­ture of Pep­perTap is also live on Pep­perTap’s ap­pli­ca­tion. It en­ables cus­tomers to change their cur­rent or­der i.e. add more prod­ucts or re­move them from the list, while it is in the or­der re­ceipt stage.

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