Personalized selfservice experience is an upcoming trend

Technology in today’s context is so volatile that CTOs need to be upbeat with almost all the changes happening in the technological arena. It is not only the information that is the key over here, but it is also important the organizations provide a workspace for development and services which is fast, secure and latest in the technology and can be leveraged across multiple channels.

There is a vast reserve of structured and unstructured data which is yet to yield its value and in order to take quick advantage of all of that we are building technologies with a maturity of natural language understanding, conversational management and high level AI reasoning. Our continuous effort in this direction is what has made us the worldwide market leaders. Our customers trust in our solutions because our products are far ahead in the functionality and feature which provides the latest and the best in the market.

Digital India presents an encouraging opportunity for organizations in all areas of data collection, data mining, and Information access and security. It provides a centralized framework for citizens to digitally store documents which could be referenced by various agencies under different circumstances. Authentication and validation are the primary parameters that citizens and agencies would be looking in the longer run.

There are a lot of technology trends that are upcoming in different spaces, be it advanced machine learning which is creating advanced and autonomous systems, a device mesh which expands the set of endpoints people use to access applications, advanced system architecture or ambient user experience.

From Nuance’s perspective, one major upcoming trend is that of “Multichannel Intelligent Virtual Assistants” that provides a personalized form of self-service experience that customers prefer over static web pages and basic mobile apps. Rather than clicking, tapping, scrolling, and typing, the customer can get what they want just by talking. They simply ask a question and the right solution is instantly in their hands. There is no hunting through a static interface or going through multiple screens—in one action they can get exactly what they want.

Head Sales – Enterprise & Mobility, Nuance Communications