Get­ting Su­per Spe­cial­ists to Work

When the com­plex­ity or the scale of en­ter­prise IT and net­works crosses a thresh­old, call­ing in ex­perts to take over makes good man­age­ment sense


Over the years, en­ter­prise net­works and IT as­sets have grown so large that at times the in­ter­nal IT teams are un­able to man­age all of it in a seam­less man­ner. More­over, with the tech­nolo­gies and par­a­digms chang­ing at fre­quent pace, it is dif­fi­cult for IT de­part­ments to ac­quire and stay abreast with the right skillsets.

Man­aged ser­vices to­day spans a wide range of ser­vice seg­ments – from host­ing, co-lo­ca­tion, IT se­cu­rity, threat de­tec­tion and man­age­ment, to con­tent de­liv­ery or just man­aged print ser­vices. Man­aged ser­vices help busi­nesses man­age their daily oper­a­tions and net­work in­fras­truc­ture ef­fi­ciently, thus al­low­ing or­ga­ni­za­tions to fo­cus on their core busi­ness ac­tiv­i­ties.

As the pop­u­lar adage goes, for ev­ery work there is a spe­cial­ist who can make the job look eas­ier. Man­aged ser­vices providers (MSPs) do just that and al­low busi­nesses to col­lab­o­rate seam­lessly with their clients and in­ter­nal teams.

By lever­ag­ing the In­ter­net, MPLS, VSAT and cloud so­lu­tions, MSPs help en­ter­prises con­nect ef­fi­ciently through­out the lo­ca­tions and cen­ters and help them be­come more pro­duc­tive. Th­ese ser­vices play a vi­tal role in ad­dress­ing cus­tomer grievances and en­able work­force to work re­motely with­out com­pro­mis­ing on qual­ity.

Typ­i­cally, man­aged host­ing in­cludes tech­ni­cal ser­vices such as hard­ware and soft­ware set-up and de­sign, re­pairs and re­place­ments, tech­ni­cal sup­port, patch­ing, up­dat­ing and su­per­vi­sion. Along with that it also in­cludes ad­di­tional sup­port like vul­ner­a­bil­ity scans, in­tru­sion de­tec­tions, at­tack mit­i­ga­tions, back­ups, load bal­anc­ing, and more. The ad­di­tional ser­vices may in­volve a higher cost de­pend­ing upon the man­aged ser­vice pack­age of­fered by the ven­dor.

Talk­ing of man­aged host­ing, where there is much fo­cus and in­ter­est to­day, from both the de­mand and sup­ply sides of the mar­ket. In very sim­ple terms, man­aged host­ing may be de­scribed as a step above ded­i­cated host­ing, in the value chain (ded­i­cated host­ing can be both man­aged and un­man­aged). Also, un­like shared host­ing that in­volves plac­ing many web­sites on one server, ded­i­cated host­ing is the op­tion where en­ter­prises are as­signed a ded­i­cated server.

Tech­nol­ogy Trends

In to­day’s com­pet­i­tive en­vi­ron­ment, en­ter­prises look for so­lu­tions that can help them run busi­ness with­out any pause. This in­clude en­tire am­bit of so­lu­tions in the range of back-up con­nec­tiv­ity, voice, data, se­cu­rity and man­aged host­ing. Driven by the grow­ing num­ber of smart phones and other mo­bile de­vices, con­nec­tiv­ity plat­forms and mo­bile broad-

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