ICT Cabling In­fra In­staller Pro­gramme Needed

Voice&Data - - PREEONPLDE­S -

ICT Ca­bles for com­mu­ni­ca­tion are an in­sep­a­ra­ble part of our lives and will re­main so for some more time to come or maybe even for­ever. We face a ma­jor chal­lenge of han­dling mul­ti­ple ser­vice agen­cies and their more than one in­stal­la­tion per­son­nel in sat­is­fy­ing our ICT in­fra­struc­ture re­quire­ments. Why should the ICT cabling be such a mas­sive ob­struc­tion?

The big­gest com­mon grudge that cus­tomers have is that the tech­ni­cians aren’t able to quickly di­ag­nose and re­solve a prob­lem or even un­der­stand their re­quire­ments in the first place. Add to this third-party tech­ni­cians con­tracted by ser­vice providers (which seem to be the busi­ness norm to­day), who are typ­i­cally paid by the job, in­cen­tiviz­ing them to cram as many vis­its in a day as pos­si­ble. To top it all, it’s even more dif­fi­cult to have an ex­ten­sive range of ICT cabling skillsets and a ba­sic un­der­stand­ing of voice, data, video, au­dio avail­able with one in­di­vid­ual thereby re­sult­ing in de­lay of work due to mul­ti­ple de­pen­den­cies.

Are the tech­ni­cians only at fault?

Not re­ally, they aren’t the only ones. Back at the call cen­tre where the re­quire­ment lands up nor­mally, tech-sup­port rep­re­sen­ta­tives say they get any­where from two days to five weeks of train­ing, de­pend­ing on when they started, where they work and whether they’re sup­port­ing busi­ness or res­i­den­tial ser­vices. They don’t know what to look for.

The tech­ni­cians on the field aren’t lucky ei­ther, a week of train­ing has more than four-and-a-half days of the train­ing week spent on prod­ucts and ser­vices and or­der en­try (it is all pre-sales and mar­ket­ing). They don’t ac­tu­ally learn about the fun­da­men­tals of in­stal­la­tion & the trou­bleshoot­ing as­pect un­til they have that fi­nal 2-3 hours post lunch ses­sion left in the fi­nal day of the train­ing. This in­vari­ably re­sults in many of them just go­ing off the flow­chart script, not know­ing the ins and outs of ac­tu­ally fix­ing things the way it is meant to be.

The proper in­stal­la­tion and in­te­gra­tion of ICT cabling in­fra­struc­ture that’s re­quired more than ever to sup­port a mod­ern home or busi­ness fa­cil­ity to­day hence be­comes a more daunt­ing task than ever. It’s not only the com­plex­ity of ca­bles but paucity of qual­ity in­stall­ers that makes it even more of a chal­leng­ing area to ad­dress.

The ICT In­dus­try there­fore needs an in­staller pro­gramme that aims to ad­dress th­ese chal­lenges and equip in­stall­ers with the right tools in terms of knowl­edge on the tech­nol­ogy jar­gon’s and the re­al­ity that ex­ists fac­tu­ally. A train­ing pro­gramme that pro­vides in­stall­ers with a 360 de­gree view of the in­fra­struc­ture re­quire­ments which in­cludes all the rel­e­vant ca­ble types, their prepa­ra­tion essen­tials, the con­nec­tors and their con­nec­tor­iza­tion tech­niques along with the var­i­ous as­pects of in­stal­la­tion prac­tices and types, fi­nally cul­mi­nat­ing in mak­ing in­stall­ers equipped in the re­quired test­ing and trou­bleshoot­ing re­quire­ments to guar­an­tee per­for­mance as per the ap­pli­ca­ble stan­dards is the need of the day. All the rel­e­vant as­pects of Voice, Data, Video, Au­dio, Se­cu­rity, Wire­less, Fire stop­ping & Ground­ing need to be clubbed to­gether as its more than re­quired to be un­der­stood by each and ev­ery tech­ni­cian and sup­port staff on ground.

The In­dus­try must also rise to the oc­ca­sion and con­trib­ute ex­ten­sively to help bring san­ity in the ICT workspace.

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