New techs, new chal­lenges

As dig­i­tal tech­nolo­gies work to trans­form busi­ness pro­cesses, they give rise to new se­cu­rity and com­pli­ance is­sues that must be ad­dressed on the fly

Voice&Data - - BUSINESS SERVICES -

In­dia’s en­ter­prise space is un­der­go­ing a dig­i­tal trans­for­ma­tion and this process is likely to fur­ther in­crease in the com­ing year. Dig­i­tal trans­for­ma­tion com­bines in­di­vid­ual dig­i­tal tech­nolo­gies such as so­cial, mo­bile, re­al­time 360-de­gree an­a­lyt­ics ca­pa­bil­i­ties and cloud to de­liver in­te­grated busi­ness so­lu­tions.

With the for­ever drop­ping smart­phone prices and the launch of mo­bile broad­band tech­nolo­gies like 3G and 4G, it is but ob­vi­ous that the busi­ness ser­vices will also un­dergo a par­a­digm shift. The ser­vice providers have now started to in­tro­duce newer and in­no­va­tive ser­vices and prod­ucts to cater to the evolv­ing de­mands and re­quire­ments of the en­ter­prise seg­ments.

To­day, the seg­ment is dom­i­nated by four key tech­nol­ogy trends, which are likely to in­flu­ence cus­tomers’ ICT in­vest­ments in the next few years. Thanks to the grow­ing ac­cep­tance of bring-yourown-de­vice, the en­ter­prises have to be­come more open for de­vices brought by em­ploy­ees into the sys­tem. While there are ob­vi­ous ben­e­fits like faster re­spon­sive­ness of the work­force and hence the or­ga­ni­za­tion it­self, en­ter­prises do need to take ad­di­tional steps to ad­dress in­for­ma­tion se­cu­rity is­sues that arise out of th­ese de­vel­op­ments.

Tech­nol­ogy Trends

Pos­si­bly the big­gest trend in the in­dus­try is that it is wit­ness­ing a con­ver­gence of IT and mo­bile ap­pli­ca­tions as more and more em­ploy­ees want to ac­cess busi­ness ap­pli­ca­tions on their mo­bile de­vices as well. It is a well-rec­og­nized fact that BYOD goes a long way in en­hanc­ing the pro­duc- tiv­ity of em­ploy­ees, es­pe­cially that of the mo­bile work­force. It also leads to an in­crease in re­spon­sive­ness of the em­ployee to end cus­tomer and part­ners. Nearly 52 per­cent of the In­dian CIO-re­spon­dents in an Ernst & Young sur­vey, for ex­am­ple, state that they are con­sid­er­ing mo­bil­ity as a plat­form to en­hance porta­bil­ity by cap­tur­ing data in real time. How­ever, as noted, while BYOD brings in agility, it also opens up new se­cu­rity chal­lenges.

Se­condly, busi­nesses in In­dia are fi­nally be­gin­ning to see the value of so­cial me­dia in en­gag­ing with cus­tomers, seek­ing feed­back and also in de­vel­op­ing new ideas for ser­vices. Some large en­ter­prises have also started us­ing so­cial me­dia to en­gage with their em­ploy­ees, who are spread across mul­ti­ple lo­ca­tions.

En­ter­prises have also been warm­ing up to cloud. More and more busi­nesses

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