Per­son­al­ized self­ser­vice ex­pe­ri­ence is an up­com­ing trend


Tech­nol­ogy in to­day’s con­text is so volatile that CTOs need to be up­beat with al­most all the changes hap­pen­ing in the tech­no­log­i­cal arena. It is not only the in­for­ma­tion that is the key over here, but it is also im­por­tant the or­ga­ni­za­tions pro­vide a workspace for de­vel­op­ment and ser­vices which is fast, se­cure and lat­est in the tech­nol­ogy and can be lever­aged across mul­ti­ple chan­nels.

There is a vast re­serve of struc­tured and un­struc­tured data which is yet to yield its value and in or­der to take quick ad­van­tage of all of that we are build­ing tech­nolo­gies with a ma­tu­rity of nat­u­ral lan­guage un­der­stand­ing, con­ver­sa­tional man­age­ment and high level AI rea­son­ing. Our con­tin­u­ous ef­fort in this di­rec­tion is what has made us the world­wide mar­ket lead­ers. Our cus­tomers trust in our so­lu­tions be­cause our prod­ucts are far ahead in the func­tion­al­ity and fea­ture which pro­vides the lat­est and the best in the mar­ket.

Dig­i­tal In­dia presents an en­cour­ag­ing op­por­tu­nity for or­ga­ni­za­tions in all ar­eas of data col­lec­tion, data min­ing, and In­for­ma­tion ac­cess and se­cu­rity. It pro­vides a cen­tral­ized frame­work for citizens to dig­i­tally store doc­u­ments which could be ref­er­enced by var­i­ous agen­cies un­der dif­fer­ent cir­cum­stances. Au­then­ti­ca­tion and val­i­da­tion are the pri­mary pa­ram­e­ters that citizens and agen­cies would be look­ing in the longer run.

There are a lot of tech­nol­ogy trends that are up­com­ing in dif­fer­ent spa­ces, be it ad­vanced ma­chine learn­ing which is cre­at­ing ad­vanced and au­ton­o­mous sys­tems, a de­vice mesh which ex­pands the set of end­points peo­ple use to ac­cess ap­pli­ca­tions, ad­vanced sys­tem ar­chi­tec­ture or am­bi­ent user ex­pe­ri­ence.

From Nu­ance’s per­spec­tive, one ma­jor up­com­ing trend is that of “Mul­tichan­nel In­tel­li­gent Vir­tual As­sis­tants” that pro­vides a per­son­al­ized form of self-ser­vice ex­pe­ri­ence that cus­tomers pre­fer over static web pages and ba­sic mo­bile apps. Rather than click­ing, tap­ping, scrolling, and typ­ing, the cus­tomer can get what they want just by talk­ing. They sim­ply ask a ques­tion and the right so­lu­tion is in­stantly in their hands. There is no hunt­ing through a static in­ter­face or go­ing through mul­ti­ple screens—in one ac­tion they can get ex­actly what they want.

Head Sales – En­ter­prise & Mo­bil­ity, Nu­ance Com­mu­ni­ca­tions

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