The chal­lenge is to shift from legacy to dig­i­tal model with min­i­mum dis­rup­tion


In the back­ground of the con­verg­ing forces of so­cial, mo­bile, an­a­lyt­ics and cloud (SMAC) which is driv­ing the emer­gence of third plat­form, there is an in­creas­ing trend of cus­tomers pre­fer­ring sub­scrip­tion-based ICT ser­vices as against build­ing of ICT in­fras­truc­ture. With the role of CIOs chang­ing from man­ag­ing IT to be­ing busi­ness en­ablers they tend to pre­fer a model that would pro­vide them more vis­i­bil­ity vis-à-vis the ear­lier model of ‘con­trol.’ The cus­tomer ex­pects an ICT in­fras­truc­ture ser­vice de­liv­ery model to be built around the phi­los­o­phy of less hard­ware, less li­cense and less peo­ple.

The Make in In­dia and Dig­i­tal In­dia pro­grams are huge op­por­tu­ni­ties and mo­ti­va­tions for en­ter­prises to ex­pe­dite their own trans­for­ma­tion to dig­i­tal en­ter­prises.

The chal­lenge be­fore en­ter­prises is their abil­ity to shift from the legacy model to the dig­i­tal model with min­i­mum dis­rup­tion to their cur­rent busi­ness and at the same time ex­ploit­ing the huge op­por­tu­ni­ties in the dig­i­tal mar­ket place.

The key tech­nol­ogy trends driv­ing the new ICT ser­vices de­liv­ery mod­els are, con­verged in­fras­truc­ture, and soft­ware de­fined every­thing.

En­ter­prises are fast adopt­ing the dig­i­tal themes of SMAC very suc­cess­fully. By fol­low­ing the so­cial me­dia ap­pli­ca­tion frame­work, the new age busi­ness ap­pli­ca­tions are also built around the theme of col­lab­o­ra­tion and not just ac­cess of data and in­for­ma­tion. The use of smart mo­bile de­vices backed up by faster mo­bile ac­cess tech­nolo­gies is fast out­pac­ing the use of desktops and lap­tops, and is forc­ing ap­pli­ca­tion providers to re-look at the way their prod­ucts are de­signed.

The ever-evolv­ing dig­i­tal model is pro­vid­ing a sig­nif­i­cant op­por­tu­nity for small and medium en­ter­prises to com­pete with their big­ger com­peti­tors.

The pay-as-you-go model pro­vides head room for en­ter­prises to op­ti­mize their in­vest­ments and scale-up as the busi­ness grows. The rea­son that en­ter­prises still use li­cense-based model is sim­ply be­cause their cur­rent ap­pli­ca­tion provider is not of­fer­ing them a pay-as-you-go model.

The ICT buy­ers should eval­u­ate providers who are com­mit­ted to the emerg­ing trends by means of pro­vid­ing ICT sub­scrip­tion based ser­vices built on the prin­ci­ples of lower cost, higher agility, faster scal­a­bil­ity and se­cu­rity with bun­dled ser­vices of man­age­ment and vis­i­bil­ity.

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