Have a Stress- Free Move with Al­lied Pick­fords

In­done­sia Ex­pat sat down with Mr. Jack Hanafi, Coun­try Man­ager for Al­lied Pick­fords In­done­sia, to talk about the com­pany and their ex­per­tise in world­wide re­lo­ca­tion ser­vices.

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When was Al­lied Pick­fords estab­lished? Can you tell us about its his­tory?

Well for us it all be­gan in 1966 ac­tu­ally with a pack of horses and a man named Tom Pick­fords. That’s ba­si­cally the very short his­tory of it. And since then our or­gan­i­sa­tion has be­come the world's most recog­nised mar­ket leader in in­ter­na­tional house­hold goods removals. One as­pect has re­mained un­changed and that is our com­mit­ment to pro­vide top qual­ity ser­vice to each and ev­ery one of our clients. When it comes to mov­ing the trea­sured be­long­ings of fam­i­lies on the move, we think that you will agree that no mea­sure we take is too small or too in­signif­i­cant. With over 1,200 of­fices in over 60 coun­tries we en­sure that you can move with to­tal con­fi­dence Al­lied to Al­lied from In­done­sia to any­where in the world. Our head com­pany SIRVA World­wide Re­lo­ca­tion Mov­ing has gone on to be­come the world’s recog­nised mar­ket leader in in­ter­na­tional re­lo­ca­tion and mov­ing for the past five years as well.

What awards have you gained?

As a lo­cal en­tity we've re­ceived the award for Num­ber

One Cus­tomer Choice in Asia-Pa­cific. That's an award that recog­nises the ex­cel­lence in ser­vice where all of our clients across Asia-Pa­cific pick one com­pany within the re­gion that con­tin­u­ously ex­cels and ex­ceeds ex­pec­ta­tions. We’ve con­tin­u­ously re­ceived this award from 2013 to 2017. Glob­ally as a whole gen­eral com­pany, SIRVA has been named as the 2018 Asia-Pa­cific Re­lo­ca­tion Man­age­ment Com­pany of the Year. And it was an award given by the EMMAs which is the Ex­pa­tri­ate Man­age­ment Mo­bil­ity Awards.

Which worth­while causes does Al­lied Pick­fords sup­port?

We have a lot of dif­fer­ent char­i­ties and events that we make dona­tions to but I think I want to high­light one par­tic­u­lar as­sis­tance that we do. We help this par­tic­u­lar or­gan­i­sa­tion called Wisma Cheshire. Ev­ery year they hold a bazaar and all the rev­enue from that bazaar is ac­tu­ally dis­trib­uted to aid the poor, dis­abled, home­less, or­phans, and more. I think that’s the big­gest cause that we con­tribute to. We as­sist them with truck­ing and we also give gift boxes to ev­ery­one as a sou­venir. It's ba­si­cally a com­pli­men­tary ser­vice from us so that's a way to give back to the com­mu­nity and peo­ple in need as well.

What types of mov­ing ser­vices do you of­fer?

We spe­cialise par­tic­u­larly in the pack­ing and in­ter­na­tional ship­ping of house­hold goods. Now we cover door to door in­ter­na­tional moves, we cover lo­cal moves and we cover in­ter-is­land moves within In­done­sia. In­ter-is­land means that if you want to move from here to Su­lawesi, for ex­am­ple, we can help you do that. That's the type of ser­vices we pro­vide.

Can you elab­o­rate on the pro­fes­sional pack­ing ser­vices?

Ba­si­cally when it comes to pack­ing ser­vices we con­tin­u­ously im­prove and evolve our meth­ods of pack­ing within the com­pany. We ac­tu­ally strive to pro­vide a first class ex­pe­ri­ence for our cus­tomers. Our car­pen­ters who have been with us for over ten to 15 years have very ex­pert knowl­edge with re­gards to cus­tomis­ing spe­cial crates us­ing six mil­lime­tre, eight mil­lime­tre and 12 mil­lime­tre ply­wood to cover some of our client’s most frag­ile items. This in­cludes small or­na­ments, stat­ues, art­work, or any mem­o­ra­bilia that may be dif­fi­cult to trans­port. What we do nor­mally is we pack it all first and then we make a spe­cial crate for it. First, the ply­wood en­sures that no mat­ter what hap­pens to the crate dur­ing ship­ping, the chances of any items be­ing dam­aged is very min­i­mal. That’s the first ma­te­rial we use and the sec­ond one we have is what we call a blacu cloth. This is a very soft cloth cre­ated to wrap around fur­ni­ture as a dress­ing to pro­tect from hu­mid­ity or any out­side par­ti­cles. The third ma­te­rial we use is a foam sheet, one side is rough and the other has waxy ma­te­rial. This is used to pro­tect oil paint­ings from stick­ing to pack­ing ma­te­rial and helps the paint qual­ity stay the same. More pack­ing ma­te­ri­als we use in­clude what we call “cor­ner pro­tec­tion”. This is a strong card­board piece that helps pro­tect frag­ile items like frames, glass ta­bles and mir­rors from chip­ping or smash­ing into pieces dur­ing the move. As for clothes, we also pro­vide stan­dard wardrobes made from spare wooden ply­wood to hang pre­mium clothes such as dresses, shirts, and suits to keep them or­gan­ised dur­ing the move. We pro­tect it with a layer of laun­dry plas­tic to keep the clothes clean. All of these pack­ing ma­te­ri­als were es­pe­cially de­signed by our ex­perts to help en­sure that ev­ery client’s be­long­ings will ar­rive at the des­ti­na­tion in one piece. We want to give cus­tomers peace of mind.

What is your most pop­u­lar ser­vice?

I would say that our most well-known ser­vice is our door to door in­ter­na­tional move. We pro­vide per­son­alised meet­ing from the start with our mov­ing con­sul­tants, of course pack­ing ex­pe­ri­ence with our highly-skilled teams, and con­stant up­dates and com­mu­ni­ca­tion with our ded­i­cated des­ti­na­tion agents and the lo­cal team. Ev­ery­one in this com­pany works to­wards one goal, which is to pro­vide peace of mind to the cus­tomers. We want to be able to pro­vide a stress-free ex­pe­ri­ence. I be­lieve that's why we won the award for Num­ber One Cus­tomer Choice be­cause we are able to meet or even ex­ceed ex­pec­ta­tions.

In which In­done­sian cities do you op­er­ate?

We have our main of­fice in Jakarta and a branch in Surabaya. For other cities in the coun­try we nor­mally work with lo­cal ten­ders that we know well, ex­cept if it’s a VIP client. When it’s a VIP client who has a lot of valu­able and frag­ile items we send our whole crew from Jakarta to any­where within In­done­sia.

What is the im­por­tance of hir­ing a mov­ing com­pany in­stead of mov­ing on your own? Let me start .by say­ing when you’re mov­ing, imag­ine hav­ing to book your own truck and do the phys­i­cal pack­ing of your own stuff. And lift­ing that stuff into trucks, and then driv­ing that truck to your new house. But wait, don’t for­get about the traf­fic in Jakarta. Let’s also not for­get about the qual­ity of the roads here and the nar­row al­ley­ways.

Then, once you ar­rive at your new des­ti­na­tion or your new res­i­dence you still have to care­fully un­pack your things and place the fur­ni­ture ex­actly where you want it. Not to men­tion how upset you will get when you un­pack and you see some dam­age to your pre­cious be­long­ings. So my ques­tion to you is why put your­self through this un­nec­es­sary stress if you can hire a pro­fes­sional mov­ing com­pany. We can do all these things for you and all you have to do is sit back, relax and go about your day. It is our job to make your life stress free and to make your life eas­ier.

Why should peo­ple choose Al­lied Pick­fords?

The fact that we’re the only mov­ing com­pany that solely fo­cuses on pack­ing and in­ter­na­tional ship­ping with house­hold goods should tell you more than enough. We are ISO 9000:2015 cer­ti­fied for qual­ity man­age­ment sys­tem ap­pli­ca­ble to pro­vi­sion of mov­ing ser­vices. That means our team worked tire­lessly to­gether on a daily ba­sis to achieve op­ti­mal cus­tomer sat­is­fac­tion. We have pro­fes­sional con­sul­tants, ex­pe­ri­enced pack­ers and staff who are on the clock ready to pro­vide per­son­alised mov­ing solutions and the best ser­vice to our cus­tomers. We are the lead­ing ex­pert in our in­dus­try. We pro­vide the best qual­ity ser­vice to our cus­tomers. As I have high­lighted, the ef­fort we made to de­sign and use the dif­fer­ent ma­te­ri­als I think is what sets us apart from our com­peti­tors. But the most im­por­tant thing is, mov­ing from In­done­sia to an­other coun­try can be a stress­ful ex­pe­ri­ence. If you read our logo, it says sit back, relax and let us carry the load. We are here to make your life eas­ier. So that's why you should choose us.

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