PRO­FILE

Maxx-M - - EDITOR’S LETTER - Text by Den­nis Latif | Pho­tos cour­tesy of Hansar Ho­tels and Re­sorts

Meet some of the hos­pi­tal­ity in­dus­try’s leading fig­ures and dis­cover their key to suc­cess and what it takes to rise to the top of the busi­ness.

Hansar Ho­tels and Re­sorts might be con­sid­ered a new-brand ho­tel in Thai­land, but its charm­ing property has cap­ti­vated thou­sands of guests, as they have ex­pe­ri­enced an un­for­get­table stay at the re­sort. Mr. In­dra Budiman, CEO of The Hansar Ho­tels Group, kindly tell us the se­cret be­hind the brand’s great suc­cess.

AS CHIEF EX­EC­U­TIVE OF­FI­CER OF THE HANSAR HO­TELS GROUP, PLEASE TELL US A LIT­TLE BIT ABOUT YOUR DU­TIES AND RE­SPON­SI­BIL­I­TIES IN YOUR CUR­RENT PO­SI­TION?

My fo­cus now is on en­sur­ing all ho­tels are stream­lined and able to main­tain­ing our ser­vice cul­ture. I am cur­rently as­sist­ing the chair­man as well with the up­com­ing new ho­tels in our pipe­line.

WOULD YOU SHARE WITH US A LIT­TLE BIT ABOUT HANSAR HO­TELS AND RE­SORTS?

Hansar Ho­tels and Re­sorts can be con­sid­ered one of the new brands in the re­gion. We en­tered the mar­ket back in mid-2010. Our chair­man and founder, Mr. Som­boon Chayavic­it­slip, cre­ated the Hansar con­cept from his vi­sion as a world trav­eller, find­ing that in many cities with thou­sands of ho­tel rooms, there still lacked ho­tels that of­fered what the mod­ern-day trav­eler needed in terms of con­ve­nience, value, ser­vice and pri­vacy. Al­though the Hansar Group it­self is an in­vestor in businesses be­yond ho­tels, its pri­or­i­ties have al­ways been fo­cused on ex­ceed­ing the ex­pec­ta­tions of its cus­tomers so that fu­ture busi­ness will be guar­an­teed. I still re­mem­ber what he said one time: “We aim to pro­vide our guests with an ex­pe­ri­ence that will be so mem­o­rable they re­turn and tell their friends to do so as well.” As a Thai brand, we aim to in­cor­po­rate the cre­ativ­ity and in­no­va­tion of Thai people into our ho­tels and pro­mote the beauty of Thai­land through our staff and the ho­tel’s en­vi­ron­ment.

WHAT IS THE GOAL FOR HANSAR HO­TELS AND RE­SORTS IN THE FU­TURE?

Our aim is to be a suc­cess­ful key player in the re­gional mar­ket by pro­vid­ing a unique ac­com­mo­da­tion and ser­vice con­cept. Both our Chair­man and I be­lieve that we can be a leading player in the fu­ture.

WHAT ARE THE MAIN VAL­UES YOU USE IN DE­VEL­OP­ING AND MAN­AG­ING HO­TELS?

I am a “people per­son”, there­fore my main value is al­ways my team; I al­ways be­lieve the suc­cess of a ho­tel will de­pend on the people work­ing for it. No mat­ter how beau­ti­ful the ho­tel is, if there is no soul, it is only an empty build­ing. I would be the hap­pi­est man if I could train,guide, coach and pro­vide my team with sup­port to cre­ate strong team­work. To­gether,we can op­er­ate ho­tels of ex­cep­tional qual­ity and a joy­ful work­ing en­vi­ron­ment and that in­stills pride in all of the team. How­ever, I al­ways be­lieve that our sin­gle great­est as­set is our people. It is each one of them, as a team, who en­hances the rep­u­ta­tion of our com­pany as one, which, through pride, dig­nity and sen­si­tiv­ity, pro­vides guests with en­joy­able liv­ing and ex­pe­ri­ences, with a level of ser­vice that places us apart from our com­peti­tors.

A LIT­TLE BIT ABOUT YOU, WHAT DO YOU LOVE TO DO IN YOUR SPARE TIME?

I love to spend my free time with my fam­ily as they live in Jakarta. Good fam­ily time is al­ways im­por­tant for me as I rarely see them, if I am here in Koh Sa­mui, most of my leisure time will be ei­ther in the of­fice or at the ho­tel’s or­ganic farm.

WHAT DO YOU LOVE THE MOST IN THAI­LAND? AND WHICH PART OF THAI­LAND IS YOUR FA­VORITE PLACE?

What I love the most about Thai­land are the people, I have found them to be very friendly, easy to work with and very sup­port­ive. I be­lieve this is one of the rea­sons why the hos­pi­tal­ity in­dus­try in Thai­land is so suc­cess­ful, as Thai­land has the most im­por­tant as­pect of suc­cess: the people. My fa­vorite place in Thai­land? I guess it is Koh Sa­mui as it has its nat­u­ral charm.

CAN YOU SHARE WITH US THE MEAN­ING OF SUC­CESS FOR YOU?

Suc­cess can be a rather ab­stract term and it can mean very dif­fer­ent things to dif­fer­ent people. It is a dif­fi­cult ques­tion to an­swer in­deed as it is not easy to de­fine what suc­cess is. To most people, suc­cess means achiev­ing a goal. In or­der to achieve a goal, a per­son usu­ally has to work hard and be­lieve in him­self. Be­ing suc­cess­ful at what they do can also be very mo­ti­vat­ing. People who are suc­cess­ful in one project tend to be more suc­cess­ful in oth­ers. This is be­cause they get the feel­ing that their hard work pays off and that a goal is worth their time and ef­fort. Suc­cess usu­ally goes hand in hand with ap­pre­ci­a­tion. If some­one we know suc­ceeds at what he or she does, we will most cer­tainly con­grat­u­late them. This will make them feel good and mo­ti­vate them even fur­ther. For me,suc­cess means be­ing the best at what I con­trib­ute to the com­pany, to the team and the com­mu­nity. This means,that I al­ways aim high ev­ery time I have new goals in or­der to suc­ceed; just tak­ing part and achiev­ing good re­sults is not

enough.

Newspapers in English

Newspapers from Indonesia

© PressReader. All rights reserved.