When Work Feels Like Home

“The fa­mil­iar sur­round­ings of warm, friendly faces, com­fort­able beds and linens in the gue­strooms, en­sur­ing that all the fa­cil­i­ties are run­ning well and gen­uine ser­vice is pro­vided, those are the ways to make a ho­tel a homey place for guests,” Pria Kunta

Maxx-M - - PROFILE - Text by Es­ter Pan­di­an­gan | Photo cour­tesy of Sa­mali Ho­tels

Pria, the Gen­eral Man­ager of Al­lium Tangerang Ho­tel, said one of the keys to his ca­reer has been to make his com­pany his fam­ily. He was the first mem­ber re­cruited when Sa­mali Ho­tels & Re­sorts was es­tab­lished in Au­gust 2011. “I know most of my col­leagues; it con­nects me to the ho­tel,” said the mu­sic lover.

What should peo­ple know about the ho­tel in­dus­try?

What guests should know is that hote­liers are not just do­ing their job be­cause it is their duty. In the hos­pi­tal­ity world, ser­vice should come from the heart. That is the se­cret for hote­liers who wish to keep their guests happy.

Do you have a unique ex­pe­ri­ence you can share with our read­ers?

We had a group of guests from Canada who were stay­ing at Al­lium Tangerang and they re­quested a city tour. They had vis­ited most of the coun­tries in Southeast Asia. One of the places we vis­ited was Ta­man Mini and it sur­prised me to see how ex­cited they were to see a minia­ture ver­sion of In­done­sia. It was a small thing but it makes you ap­pre­ci­ate the won­ders of your own na­tion.

How can team­work af­fect the suc­cess of a com­pany?

Let’s take a ve­hi­cle as an ex­am­ple. Ev­ery staff mem­ber in each depart­ment is part of the car’s engine and they need to move si­mul­ta­ne­ously and dy­nam­i­cally for the car to run well. When it needs to go fast, ev­ery­one must move fast to­gether and be in sync.

I heard that you love mu­sic. What kind of mu­sic do you like?

I like all kinds of mu­sic be­cause I en­joy mu­sic not through the lyrics, but through the in­stru­ments used in the songs. It’s be­cause I love to play the gui­tar and key­boards. My ever­last­ing favourite song is "One Day In Your Life" by my favourite singer, Michael Jack­son.

How do you keep fo­cused and deal with stress at work?

I keep fo­cused by in­still­ing in my­self the es­sen­tial­ity of pro­vid­ing ex­cel­lent ser­vice to ev­ery guest who comes to the ho­tel and to al­ways think pos­i­tively in the face of any chal­lenge.

Is there some place you dream of vis­it­ing?

Dubai and stay­ing at the Burj Al Arab Ho­tel, which ar­chi­tec­turally looks very mod­ern.

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