Business Traveller - - YOUR LETTERS -

I am writ­ing this while trav­el­ling, lest I for­get. Isn’t it amaz­ing when you have a great travel ex­pe­ri­ence that you didn’t ex­pect? Af­ter an evening flight from Glas­gow to Heathrow and an overnight stay, I flew in econ­omy on QR6 to

Doha on April 14, de­part­ing at 0800 on the way to Salalah in Oman.

I think if you fly fre­quently you no­tice things more. The cabin staff around 12K – led by a crew mem­ber named Anna – smiled, served, re­mained calm and help­ful in some­what try­ing cir­cum­stances, and, most im­por­tantly, never for­got that they were con­stantly in the pub­lic eye. Anna looked at her cus­tomers as she served food and drinks, and gave per­sonal at­ten­tion. No roll-ofthe-eyes over a tough cus­tomer.

And the hot, tasty and fresh food was the or­der of the day.

I thanked her and asked to speak to the cabin crew direc­tor. I am glad I did be­cause Ali thanked Anna on the spot. My trans­fer in Doha was quick and pain­less. Now I am look­ing for­ward to my re­turn journey a week from now.

Iain Stir­ling, Stran­raer

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