SWISS REPLIES:

Business Traveller - - YOUR LETTERS -

We are sorry that you were af­fected by seat changes on your Swiss flight. Re­gret­tably, your flight was af­fected by an equip­ment change. Even though air­craft equip­ment changes are a rare oc­cur­rence, I have for­warded your email to our net­work plan­ning depart­ment for their in­for­ma­tion and in­ter­nal anal­y­sis. Swiss en­deav­ours to hon­our all ad­vanced seat reser­va­tions and re­quests. How­ever, Swiss re­serves the right to change seat assignments if deemed nec­es­sary for op­er­a­tional, se­cu­rity or safety rea­sons. While, as a rule, we make ev­ery ef­fort to ful­fil the wishes of our cus­tomers when al­lo­cat­ing seats, it is not al­ways possible to guar­an­tee any par­tic­u­lar seat. In this case, we have re­funded your reser­va­tions and en­closed a Swiss travel voucher to­wards a fu­ture flight. Please ac­cept our apolo­gies.

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