Business Traveller - - YOUR LETTERS -

I re­cently read a blog about how a pas­sen­ger can tell upon board­ing that the flight will be good. The au­thor fo­cussed on flight at­ten­dants who smile, wear stylish hats, ad­dress pas­sen­gers by name, and a few other such cus­tomer-ori­ented niceties.

I want to of­fer a dif­fer­ent per­spec­tive. I find the real ge­n­e­sis of good travel starts with the pas­sen­ger: • Do you smile? • Do you join the cho­rus of voices that com­plain loudly about ev­ery­thing on the air­line (when the flight is a lit­tle de­layed)? • Do you help other pas­sen­gers if they are try­ing to stow

heavy lug­gage? • Do you glare at young chil­dren who are, well, chil­dren...

while you talk loudly on your phone? • Do you marvel at the fact that you are be­ing whisked to

an­other place, de­fy­ing grav­ity? • Do you take time to look out of the win­dow and no­tice the beauty of the world? A bet­ter ex­pe­ri­ence starts with how we face the world, not with how the world faces us.

Rabbi Zach Shapiro, Los An­ge­les

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