I recently read a blog about how a passenger can tell upon boarding that the flight will be good. The author focussed on flight attendants who smile, wear stylish hats, address passengers by name, and a few other such customer-oriented niceties.
I want to offer a different perspective. I find the real genesis of good travel starts with the passenger: • Do you smile? • Do you join the chorus of voices that complain loudly about everything on the airline (when the flight is a little delayed)? • Do you help other passengers if they are trying to stow
heavy luggage? • Do you glare at young children who are, well, children...
while you talk loudly on your phone? • Do you marvel at the fact that you are being whisked to
another place, defying gravity? • Do you take time to look out of the window and notice the beauty of the world? A better experience starts with how we face the world, not with how the world faces us.
Rabbi Zach Shapiro, Los Angeles