THE HUMAN TOUCH
I recently flew into Strasbourg airport. The only means of public transport into this French city from the airport is by train. Throughout the airport terminal there are plenty of directions to the station, and statements that tickets can only be purchased from a machine on the platform. I put my credit card into the machine. My card was rejected, even before I had a chance to enter details. The machine could not take coins. If a passenger boards a train without a ticket, the ticket inspector will charge a lot more.
Suddenly, a French woman appeared who spoke excellent English. With her own card she purchased a ticket for me, and I gave her my cash. I am full of praise for this woman, my Good Samaritan. However, I condemn Strasbourg airport’s railway station. As it turned out, I could have travelled the short journey without a ticket, as no tickets were checked, and no ticket is collected on leaving the train. However, I would not recommend anyone giving this option a try.
Roger Cousins, Hayes, Middlesex