THE HU­MAN TOUCH

Business Traveller - - INBOX YOUR LETTERS -

I re­cently flew into Stras­bourg air­port. The only means of pub­lic trans­port into this French city from the air­port is by train. Through­out the air­port ter­mi­nal there are plenty of di­rec­tions to the sta­tion, and state­ments that tick­ets can only be pur­chased from a ma­chine on the plat­form. I put my credit card into the ma­chine. My card was re­jected, even be­fore I had a chance to en­ter de­tails. The ma­chine could not take coins. If a pas­sen­ger boards a train with­out a ticket, the ticket in­spec­tor will charge a lot more.

Sud­denly, a French woman ap­peared who spoke ex­cel­lent English. With her own card she pur­chased a ticket for me, and I gave her my cash. I am full of praise for this woman, my Good Sa­mar­i­tan. How­ever, I con­demn Stras­bourg air­port’s rail­way sta­tion. As it turned out, I could have trav­elled the short jour­ney with­out a ticket, as no tick­ets were checked, and no ticket is col­lected on leav­ing the train. How­ever, I would not rec­om­mend any­one giv­ing this op­tion a try.

Roger Cousins, Hayes, Mid­dle­sex

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