SINGAPORE AIRLINES RESPONDS:
We are sorry that Mr Kurniawan was disappointed by our lounge arrangement in Jakarta. During peak hours, some customers may be directed to the Pura Indah Lounge if the Esplanade Lounge is full. We regret that Mr Kurniawan found the Pura Indah Lounge facility substandard. Our service team is currently looking into the issues with Pura Indah Lounge as mentioned by Mr Kurniawan.
Singapore Airlines would like to thank Mr Kurniawan for the feedback and we apologise for the disappointment.