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We are sorry that Mr Kur­ni­awan was dis­ap­pointed by our lounge ar­range­ment in Jakarta. Dur­ing peak hours, some cus­tomers may be di­rected to the Pura In­dah Lounge if the Es­planade Lounge is full. We re­gret that Mr Kur­ni­awan found the Pura In­dah Lounge fa­cil­ity sub­stan­dard. Our ser­vice team is cur­rently look­ing into the is­sues with Pura In­dah Lounge as men­tioned by Mr Kur­ni­awan.

Sin­ga­pore Air­lines would like to thank Mr Kur­ni­awan for the feed­back and we apol­o­gise for the dis­ap­point­ment.

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