Business Traveller - - INBOX YOUR LETTERS -

I have just landed at Heathrow, fly­ing in from Sin­ga­pore, busi­ness class on an A380. Sin­ga­pore Air­lines sets the bar ex­tremely high in terms of lev­els of ser­vice from cabin crew. There’s a rea­son why it’s a se­rial award-win­ner. Cabin crew are al­ways friendly, re­spect­ful and ad­dress peo­ple by name. They are al­ways happy to chat and help wher­ever needed. In my many flights with Sin­ga­pore Air­lines, they have al­ways de­liv­ered.

On this flight, my power socket was bro­ken. I ac­tu­ally saw this as a re­lief, de­cid­ing that it was a sign that I should watch a movie in­stead of work­ing. The crew un­der­stood, but still gave me a voucher to com­pen­sate me for this prob­lem. I had not com­plained, but they did it any­way.

I am very happy with the nor­mally ex­cel­lent level of ser­vice, but this was over and above and makes me an even more vo­cal ad­vo­cate of Sin­ga­pore Air­lines be­ing sim­ply the best air­line to fly with. Richard Jef­freys, Sin­ga­pore

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