BRI­TISH AIR­WAYS REPLIES:

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The safety and wel­fare of our cus­tomers is al­ways our pri­or­ity, and we take the is­sue of al­ler­gens very se­ri­ously. Ow­ing to the na­ture of the in­gre­di­ents and pro­cesses used in kitchens around the world, re­gret­tably, we can’t guar­an­tee that our meals will be com­pletely free from traces of any al­ler­gens. Ad­di­tion­ally, other cus­tomers on a flight may bring their own food and snacks on board, which means we’re un­able to guar­an­tee an en­vi­ron­ment com­pletely free from al­ler­gens.

How­ever, we pro­vide a wealth of in­for­ma­tion on ba.com and urge any­one who suf­fers from a se­vere al­lergy to ad­vise our cabin crew of their con­di­tion so that they pro­vide any sup­port on board.

Our crew can also make an an­nounce­ment to in­form cus­tomers, and to ask those in the vicin­ity to re­frain from eat­ing nut prod­ucts.

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