BRI­TISH AIR­WAYS ROLLS OUT TROL­LEY RE­PLACE­MENT

Business Traveller - - UPFRONT -

BRI­TISH AIR­WAYS IS MAK­ING CHANGES TO ITS CLUB WORLD MEAL PRO­VI­SION

start­ing from this win­ter. The restau­rant-style ser­vice, which in­cluded new cater­ers on many routes, was in­tro­duced in 2017 and has been rolling out across the long-haul net­work since. Speed of ser­vice was a prob­lem, how­ever, as iden­ti­fied in our re­view in 2017 (see busi­nesstrav­eller.com). Now the air­line has re­sponded to feed­back and will re­move the trol­ley ser­vice. In­stead, there will be a pri­or­ity or­der at be­gin­ning of ser­vice; a sep­a­rate meal and drink or­der (as per the orig­i­nal ser­vice rou­tine); starter or­der taken with main meal or­der; starter and dessert de­liv­ery fully hand-run; spe­cial meals de­liv­ered at the same time as stan­dard meals; and the re­moval of the ser­vice trol­ley and wine bowl.

Mean­while, we still have no in­for­ma­tion about the new Club World seat com­ing next year on the A350s, though we do un­der­stand that it is likely to be retro­fit­ted to the rest of the fleet (apart from the B747-400s, which are be­ing re­tired over com­ing years). ba.com

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