INBOX

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I flew from London to Luanda on

September 16 with KLM. Two hours into the flight on the Amsterdam-Luanda leg, the pilot announced that we had to return to Amsterdam owing to an engine issue that could not be fixed in Angola.

On arrival back in Amsterdam at 3am we were given rooms at the airport Hilton hotel and KLM put on another flight 24 hours later. It doesn’t normally fly to Angola on Mondays. When we arrived to check in on the Monday evening, we were given letters explaining what compensation we were entitled to and, once applied for, were given the cash or voucher (whichever you opted for) within ten days. No arguments or hassle.

So different from many other airlines that try to avoid their responsibilities and the rightful compensation. Well done, KLM and all of the flight crew and ground staff, who could not have been more helpful.

Neil Genders, Chorleywood