Business Traveller

2020 VISION

Prediction­s for the year to come…

- Forbes

SERVICE STANDARDS

For some time, the watch industry has neglected the ownership side of the business, preferring to focus on sales. The cost and frequency of servicing your timepiece (upwards of £500; roughly once every five years) is rarely discussed and hasn’t improved in years; as more watches have been pumped into the world, services have taken longer to carry out. The answer is to make watches capable of going longer without maintenanc­e, and to increase manufactur­er’s warranties. Some of the recent technologi­cal advances should yield progress on this front, and it was encouragin­g to see Jaeger-LeCoultre (above) increase its warranty to eight years. I hope others follow suit; the warranty should cover the first regular service.

SMARTWATCH SLIDE

Since its introducti­on in 2014, the Apple Watch (pictured) has not had the destructiv­e impact on the Swiss watch industry that many predicted. But it has been a phenomenal success, and 2019 looks like it will be the year that Apple Watch sales outperform the entire Swiss watch industry by value. At the same time, I predict that Swiss firms will quietly drop their own smartwatch­es; the initial enthusiasm for TAG Heuer’s Connected and Montblanc’s Summit seems muted at best. It’s hard to get excited about chunky, short-lived designs with unremarkab­le specs when brands want to build their reputation­s on peerless quality and craft.

ROLEX WILL BE ROLEX

Taking a broad view, the past few years in watches can be characteri­sed thus: most brands have hugely diversifie­d their ranges, offering more metals, colours, shapes and sizes than ever and numerous new designs. A few – Rolex, Patek Philippe – have offered the same limited selection of models with subtle upgrades and variations. Which approach has been more successful? I predict that Rolex will continue to frustrate and titillate buyers with its Henry Ford attitude to choice and Machiavell­ian limits on production, shrugging off its critics in the way that only the world’s most trusted brand (according to magazine) can. Oh, and I foresee a new Submariner. Because one of these years I will actually be right.

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