Pac­tel Tri­umphs in Pa­pua New Guinea

Pac­tel Tri­umphs in Pa­pua New Guinea

OffComm News - - WINTER 2013 -

9,000 work­ers re­sid­ing at an LNG plant in PNG needed fast in­ter­net con­nec­tiv­ity for recre­ational pur­poses and re­li­able voice ser­vices to com­mu­ni­cate with their fam­i­lies. Read how Ru­ral Tech and Newtec rose to the chal­lenge. Case Study.

In late 2012, Ru­ral Tech de­vel­oped and im­ple­mented a wire­less so­lu­tion ca­pa­ble of pro­vid­ing uni­form cov­er­age across 1.2km2 camp accommodation quar­ters. It was de­signed to sup­port voice calls via se­cure VoIP pay­phones and in­ter­net ser­vices via work­ers’ per­sonal de­vices and an in­ter­net cafe. Util­is­ing mul­ti­ple band­width re­serves and a car­rier grade, cost ef­fi­cient Newtec plat­form, Pac­tel In­ter­na­tional pro­vided a 10Mb satel­lite link, while Ru­ral Tech man­aged the com­plete sys­tems in­stal­la­tion and lay­out on­site.

Sys­tem lay­out com­pa­ra­ble to a multi- story ho­tel build­ing

“Cov­er­age pen­e­tra­tion was, and still is, par­tic­u­larly chal­leng­ing due to the ge­o­graph­i­cal spread of the camp,” said Shahram Honarzad, tech­ni­cal direc­tor at Ru­ral Tech Devel­op­ment. “We didn’t want to risk hav­ing poor and un­even cov­er­age in cer­tain ar­eas, so we had to re­con­sider the orig­i­nal P2P sys­tem lay­out and add ad­di­tional ac­cess points, where the cov­er­age was par­tic­u­lar poor ~ a sys­tem lay­out com­pa­ra­ble to a multi- story ho­tel build­ing.”

The link had to be op­ti­mized to cope with the high vol­ume traf­fic ex­pected, as well as to al­low band­width de­mand­ing ap­pli­ca­tions such as video stream­ing and file shar­ing to per­form across per­sonal de­vices ( BYOD). The net­work de­sign also had to be rugged and sim­ple with min­i­mal hard­ware and main­te­nance costs and sim­ple ad­min­is­tra­tion man­age­ment.


To ad­dress these re­quire­ments, a col­lab­o­ra­tive part­ner­ship was f ormed be­tween a l ocal com­mu­ni­ca­tions sup­plier, Ru­ral Tech Devel­op­ment, and global satel­lite ser­vices provider, Pac­tel In­ter­na­tional. The part­ner­ship com­bined lo­cal pres­ence and ex­per­tise of Ru­ral Tech Devel­op­ment, which has al­ready per­formed the ma­jor­ity of fi­bre op­tic splice and ter­mi­na­tion as well as OTDR tests and end- to- end cer­ti­fi­ca­tion at the PNG LNG plant site; with the satel­lite ex­per­tise and global reach of Pac­tel In­ter­na­tional, which op­er­ates seven wel­fare net­works glob­ally and has over thirty cor­po­rate- grade satel­lite links into re­mote PNG. Ex­tend­ing on the ho­tel net­work anal­ogy, Ru­ral Tech de­vel­oped a cen­tralised man­age­ment and billing sys­tem, mak­ing it pos­si­ble for ev­ery worker to pur­chase a pre- paid in­ter­net and VoIP card. To en­sure max­i­mum ef­fi­ciency and seam­less op­er­a­tion, Pac­tel In­ter­na­tional com­pleted the project by in­te­grat­ing its value- adding ser­vices: Band­width Ac­cel­er­a­tion ~ Re­quired due to the high- band­width na­ture of recre­ational traf­fic. QoS ~ Rules were ap­plied to pri­ori­tise voice over data traf­fic and man­age video and other ap­pli­ca­tion al­lowances. Ap­pli­ca­tion fil­ter­ing ~ to limit video us­age ( as the high­est band­width- con­sum­ing ap­pli­ca­tion) as well as DNS to block any of­fen­sive web pages. On­line Net­work Mon­i­tor­ing ~ An on­line por­tal pro­vides sched­uled and on- de­mand re­port­ing on all as­pects of the satel­lite net­work, in­clud­ing band­width us­age and voice per­for­mance. Com­ple­ment­ing each other’s as­sets, Pac­tel In­ter­na­tional and Ru­ral Tech Devel­op­ment met all cus­tomer ex­pec­ta­tions in de­sign­ing a re­li­able, ef­fi­cient and sim­ple- to- op­er­ate wel­fare net­work. PNG LNG work­ers can now com­mu­ni­cate with their fam­i­lies via var­i­ous plat­forms in­clud­ing VoIP phones, Skype and mes­sen­ger, and so­cial me­dia.

Benefits for the PNG LNG project in­clude:

In­creased worker qual­ity of life

Sig­nif­i­cant time sav­ings in manag­ing the new net­work due to cen­tralised man­age­ment

Im­proved worker re­ten­tion

Im­proved over­all busi­ness ef­fi­ciency due to sat­is­fied and there­fore pro­duc­tive per­son­nel Re­tain­ing qual­ity per­son­nel whilst sus­tain­ing costs are the two pri­mary chal­lenges our cus­tomers in the re­source in­dus­try are faced with. The PNG LNG project was an­other op­por­tu­nity for us to pro­vide a re­spon­sive wel­fare net­work to ad­dress these chal­lenges as well as strengthen our mar­ket po­si­tion in PNG by pro­vid­ing a large- scale link into a re­mote

lo­ca­tion of the coun­try,” said Nick Miller, sales

man­ager of Pac­tel In­ter­na­tional. Pac­tel will con­tinue mon­i­tor­ing the ex­ist­ing net­work, pro­vid­ing rec­om­men­da­tions and ad­just­ments to the QoS rules and ac­cel­er­a­tion tech­nol­ogy to en­sure link ef­fi­ciency, max­imise through­put, and net­work up­time.

The NX- 2700 is a 2U ap­pli­ance that sup­ports 10 Mbps of WAN band­width and in­cludes 1TB of se­cure lo­cal data store in a re­silient con­fig­u­ra­tion. The NX- 2700 is ideal for re­mote and branch of­fices.

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