Pactel Triumphs in Papua New Guinea
Pactel Triumphs in Papua New Guinea
9,000 workers residing at an LNG plant in PNG needed fast internet connectivity for recreational purposes and reliable voice services to communicate with their families. Read how Rural Tech and Newtec rose to the challenge. Case Study.
In late 2012, Rural Tech developed and implemented a wireless solution capable of providing uniform coverage across 1.2km2 camp accommodation quarters. It was designed to support voice calls via secure VoIP payphones and internet services via workers’ personal devices and an internet cafe. Utilising multiple bandwidth reserves and a carrier grade, cost efficient Newtec platform, Pactel International provided a 10Mb satellite link, while Rural Tech managed the complete systems installation and layout onsite.
System layout comparable to a multi- story hotel building
“Coverage penetration was, and still is, particularly challenging due to the geographical spread of the camp,” said Shahram Honarzad, technical director at Rural Tech Development. “We didn’t want to risk having poor and uneven coverage in certain areas, so we had to reconsider the original P2P system layout and add additional access points, where the coverage was particular poor ~ a system layout comparable to a multi- story hotel building.”
The link had to be optimized to cope with the high volume traffic expected, as well as to allow bandwidth demanding applications such as video streaming and file sharing to perform across personal devices ( BYOD). The network design also had to be rugged and simple with minimal hardware and maintenance costs and simple administration management.
To address these requirements, a collaborative partnership was f ormed between a l ocal communications supplier, Rural Tech Development, and global satellite services provider, Pactel International. The partnership combined local presence and expertise of Rural Tech Development, which has already performed the majority of fibre optic splice and termination as well as OTDR tests and end- to- end certification at the PNG LNG plant site; with the satellite expertise and global reach of Pactel International, which operates seven welfare networks globally and has over thirty corporate- grade satellite links into remote PNG. Extending on the hotel network analogy, Rural Tech developed a centralised management and billing system, making it possible for every worker to purchase a pre- paid internet and VoIP card. To ensure maximum efficiency and seamless operation, Pactel International completed the project by integrating its value- adding services: Bandwidth Acceleration ~ Required due to the high- bandwidth nature of recreational traffic. QoS ~ Rules were applied to prioritise voice over data traffic and manage video and other application allowances. Application filtering ~ to limit video usage ( as the highest bandwidth- consuming application) as well as DNS to block any offensive web pages. Online Network Monitoring ~ An online portal provides scheduled and on- demand reporting on all aspects of the satellite network, including bandwidth usage and voice performance. Complementing each other’s assets, Pactel International and Rural Tech Development met all customer expectations in designing a reliable, efficient and simple- to- operate welfare network. PNG LNG workers can now communicate with their families via various platforms including VoIP phones, Skype and messenger, and social media.
Benefits for the PNG LNG project include:
Increased worker quality of life
Significant time savings in managing the new network due to centralised management
Improved worker retention
Improved overall business efficiency due to satisfied and therefore productive personnel Retaining quality personnel whilst sustaining costs are the two primary challenges our customers in the resource industry are faced with. The PNG LNG project was another opportunity for us to provide a responsive welfare network to address these challenges as well as strengthen our market position in PNG by providing a large- scale link into a remote
location of the country,” said Nick Miller, sales
manager of Pactel International. Pactel will continue monitoring the existing network, providing recommendations and adjustments to the QoS rules and acceleration technology to ensure link efficiency, maximise throughput, and network uptime.
The NX- 2700 is a 2U appliance that supports 10 Mbps of WAN bandwidth and includes 1TB of secure local data store in a resilient configuration. The NX- 2700 is ideal for remote and branch offices.