Car­ni­val’s Eye on the Hori­zon

GLOBE- SPAN­NING FLEET OP­ER­A­TIONS CEN­TER OPENS IN MI­AMI

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CAR­NI­VAL CRUISE LINE HAS TURNED an eye to the fu­ture with the re­cent con­struc­tion of a high-tech Fleet Op­er­a­tions Cen­ter ( FOC). The 35,000- square- foot fa­cil­ity takes up an en­tire floor of Car­ni­val’s Mi­ami head­quar­ters, and boasts a 74-footwide video wall with 57 HD screens, able to dis­play any in­ter­net source — such as weather maps — as well as up to four TV sources around the clock.

The screens also use cus­tom soft­ware to mon­i­tor Car­ni­val Cruise Line’s 26 ships, with the abil­ity to ex­pand their view to the en­tire Car­ni­val Cor­po­ra­tion fleet. That’s 104 ships in nine dif­fer­ent cruise lines.

The FOC isn’t only watch­ing where ships are on the map. Two cus­tom soft­ware pack­ages, Nep­tune and Ar­gos, let teams mon­i­tor thou­sands of data points and pre­dicts how one sit­u­a­tion — say, a de­crease in wind speed or an in­crease in en­gine tem­per­a­ture — can af­fect ev­ery other sys­tem on the ship.

De­signed with emer­gency man­age­ment in mind, the FOC is in­side a build­ing de­signed to with­stand a Cat­e­gory 5 hur­ri­cane, with backup power sup­plies and enough fa­cil­i­ties to safely house and feed em­ploy­ees and their fam­i­lies in the event of a ma­jor storm.

The space was also laid out with an eye to get­ting the best out of their staff, with seat­ing in open “pods” ar­ranged to max­i­mize col­lab­o­ra­tion be­tween dif­fer­ent teams (and cut down on the num­ber of emails in ev­ery­one’s in­boxes).

“We com­bined best prac­tices from the mil­i­tary, gov­ern­ment, and in­dus­try to cre­ate the largest and most ad­vanced fleet op­er­a­tions cen­ter in the in­dus­try,” says Car­ni­val Cruise Line Pres­i­dent Chris­tine Duffy.

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