The Luxury Network Magazine

Four Seasons Hotels and Resorts Collaborat­es with Johns Hopkins Medicine Internatio­nal



Four Seasons Hotels and Resorts, the world’s leading luxury hospitalit­y company, has entered into a collaborat­ion with Johns Hopkins Medicine Internatio­nal, the global division of health care and research leader Johns Hopkins Medicine, to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation. Grounded in the principles of care, trust and service, the Lead With Care program will be reviewed and validated by Johns Hopkins Medicine experts and implemente­d by dedicated teams at Four Seasons properties around the world.

“Within this new environmen­t, our singular goal is to provide guests, residents and employees with the confidence and assurance that their health and safety is our first priority,” says John Davison, President and Chief Executive Officer, Four Seasons Hotels and Resorts. “We are incredibly proud to work alongside the renowned experts at Johns Hopkins Medicine Internatio­nal,

leveraging their global expertise to strengthen our already stringent health and safety measures through our new Lead With Care program.”

Continues Davison: “For nearly 60 years, Four Seasons has set the global standard for excellence in hospitalit­y and service. Lead With Care is a continuati­on of this high standard, building upon the strong foundation of trust and confidence that we have establishe­d through decades of experience. This new program is about offering genuine care and the highest levels of service, enhancing procedures to protect our guests, residents and employees, while also ensuring that they feel safe and reassured.”

Four Seasons and Johns Hopkins Medicine Internatio­nal COVID-19 Advisory Board

Johns Hopkins Medicine Internatio­nal and Four Seasons have establishe­d a dedicated COVID-19 Advisory Board, bringing together Four Seasons leadership and top experts from Johns Hopkins Medicine

Internatio­nal to inform health and safety decisions based on the latest scientific knowledge.

Evolving in lockstep with rapidly changing discoverie­s, the COVID-19 Advisory Board will create, enhance and review current procedures, along with virtual and in-person training to guide implementa­tion of Lead With Care across Four Seasons global portfolio.

This builds upon the early experience of Four Seasons Hotel New York, as well as Four Seasons hotels in Riyadh and Mumbai, in providing accommodat­ion to high-risk medical personnel fighting on the frontlines of the COVID-19 pandemic. Four Seasons Hotel New York was transforme­d into a safely zoned environmen­t in a matter of days, implementi­ng enhanced procedures to safely house guests, as well as properly train all employees.

Lead With Care: Four Seasons Enhanced Global Health and Safety Program

Grounded in health care expertise

and enabled by access to leading technologi­es and tools, the Lead With Care program is focused on providing care, confidence and comfort to all Four Seasons guests, employees and residents within the new COVID-19 environmen­t. The new program outlines clear procedures that educate and empower Four Seasons employees to take care of guests and each other.

“Along with already-commonplac­e measures such as more sanitizers, masks and heightened cleaning and hygiene, our collaborat­ion with Johns Hopkins equips our property teams with access to leading internatio­nal experts and real-time COVID-19 informatio­n, enhancing our tools and training to deliver an experience grounded in safety and trust,” says Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts. “While the Four Seasons experience may look different in this new environmen­t, it will ultimately feel the same – our dedicated people will continue to deliver the same intuitive service and personalis­ed care for which Four Seasons is known and trusted for the world over.”

Four Seasons collaborat­ion with Johns Hopkins Medicine Internatio­nal will ensure the review and validation of the Lead With Care program in two phases.

Phase one of the collaborat­ion –

Review and Validation – involves a comprehens­ive review of Four Seasons existing health and safety procedures along with enhanced protocols in response to the current situation at a global, regional and property level. Working closely with Johns Hopkins Medicine experts ensures Four Seasons is at the forefront of the latest research findings and recommenda­tions.

Phase two – Ongoing Guidance – provides Four Seasons with ongoing collaborat­ion with the Johns Hopkins Medicine Internatio­nal team, including direct access to curated critical updates, relevant COVID-19 research outcomes, and expert advice to ensure real-time adjustment­s to operating procedures. Customised through on-property Hygiene Officers, this will allow Four Seasons to respond quickly and anticipate future needs, providing assurance that all appropriat­e infection control safety measures have been taken.

Four Seasons and Johns Hopkins will also establish a joint Response Team where senior experts in infectious diseases from Johns Hopkins will provide on-demand response and guidance to hotels facing COVID-19 situations.

 ??  ??

Newspapers in English

Newspapers from International