Bray People

Boots to of­fer de­men­tia sup­port

- Health · Mental Health · Psychiatry · Neurology · Health Conditions · Ireland · Arklow

BOOTS Ire­land has an­nounced new in-store mea­sures to sup­port peo­ple liv­ing with de­men­tia.

The phar­macy chain, which has stores in Ark­low, Bray and Grey­stones, has rolled out train­ing to all staff to pro­mote a de­men­tia-in­clu­sive en­vi­ron­ment across its 89 re­tail and phar­macy out­lets.

In Ire­land, there are more than 64,000 peo­ple liv­ing with de­men­tia and more than half a mil­lion peo­ple have a fam­ily mem­ber who has been af­fected by the con­di­tion. Re­search un­der­taken by the Alzheimer’s So­ci­ety of Ire­land has found that dur­ing the Covid-19 cri­sis many peo­ple liv­ing with de­men­tia ex­pressed con­cern about their abil­ity to carry out tasks such as shop­ping and some sug­gested that prac­ti­cal sup­port with shop­ping and pre­scrip­tions would help al­le­vi­ate this con­cern.

Boots Ire­land set out to de­velop a train­ing mod­ule that would al­low its staff to iden­tify peo­ple with de­men­tia when they visit a store or phar­macy and the ways

in which a staff mem­ber can fa­cil­i­tate a de­men­tia-in­clu­sive ex­pe­ri­ence for the cus­tomer.

The train­ing, which was de­vel­oped with the De­men­tia: Un­der­stand To­gether cam­paign, has been rolled out to over 2,000 staff mem­bers in all 89 boots stores across Ire­land. Led by the HSE in part­ner­ship with the Alzheimer So­ci­ety of Ire­land

and Age Friendly Ire­land, the De­men­tia: Un­der­stand To­gether cam­paign is one of six key pri­or­i­ties of the Ir­ish Na­tional De­men­tia Strat­egy.

Joe Scallan, head of Stores at Boots Ire­land said: ‘Car­ing for com­mu­ni­ties is at the heart of our cul­ture in Boots and the de­men­tia aware­ness train­ing that we have re­cently rolled out across all our stores is part of our con­tin­ued com­mit­ment to car­ing for our cus­tomers in com­mu­ni­ties through­out Ire­land. When some­one liv­ing with de­men­tia vis­its a Boots store, they will be met by friendly, trained staff who un­der­stand the con­di­tion and can pro­vide an ex­pe­ri­ence that is in­clu­sive and caters for their needs. We are de­lighted to have reached a point where we can an­nounce the ini­tia­tive and look for­ward to sup­port­ing those liv­ing with de­men­tia in our stores.’

The train­ing in­cluded tes­ti­mo­ni­als from peo­ple liv­ing with de­men­tia. Boots staff were given in­sight into the ways in which they can recog­nise be­hav­iours that could in­di­cate that a per­son may have de­men­tia and iden­tify com­mon chal­lenges a per­son with de­men­tia may en­counter in a store en­vi­ron­ment and the range of op­tions they can con­sider for sup­port­ing them. Staff were trained on the ways they can mod­ify the sup­port given to cus­tomers to help over­come sim­ple bar­ri­ers they may ex­pe­ri­ence.

 ??  ?? Boots Ire­land to sup­port peo­ple with de­men­tia in its stores.
Boots Ire­land to sup­port peo­ple with de­men­tia in its stores.

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