Free Soft­ware To Track And Boost Team Spirit

Business Plus - - BUSINESS BEAT -

Of­fice wa­ter­cooler mo­ments might be a thing of the past for now but Workhu­man is of­fer­ing a digital al­ter­na­tive. The com­pany is mak­ing its work­place con­nec­tiv­ity soft­ware free to use un­til March 2021, as well as launch­ing a new emo­tion-track­ing prod­uct for em­ploy­ers.

The Life Events pro­gram en­ables lonely em­ploy­ees share per­sonal mile­stones with col­leagues on an in­ter­ac­tive, Facebook-type plat­form. Life Events can be used to share com­ments and photos, and can record em­ploy­ees’ re­ac­tions in real time.

A sep­a­rate prod­uct called Con­ver­sa­tions is billed as con­tin­u­ous per­for­mance man­age­ment soft­ware. Man­agers can crowd­source feed­back, or­gan­ise group check-ins, align goals and track team en­gage­ment.

Then there’s the re­cently launched Mood­tracker. The pro­gram lets em­ploy­ers mon­i­tor and an­a­lyse their staff mem­bers’ moods re­motely through po­ten­tially un­lim­ited sur­veys, each geared to as­sess spe­cific emo­tional char­ac­ter­is­tics.

The com­pany ex­plains: “Keep a con­stant pulse on your peo­ple. Use au­to­ma­tion fea­tures to ‘set it and for­get it’ so sur­veys run con­tin­u­ously. Our be­havioural psy­chol­o­gists de­vel­oped the sur­veys based on anal­y­sis of 50 mil­lion mo­ments of em­ployee con­nec­tion from Workhu­man data. AI and Nat­u­ral Lan­guage Pro­cess­ing are al­ready baked in.”

The sur­veys are de­signed to mea­sure em­ployee pro­duc­tiv­ity, stress lev­els, re­silience and other met­rics. They also al­low com­pa­nies to bench­mark their staff against other or­gan­i­sa­tions us­ing the Workhu­man good­ies.

“It’s in­cred­i­bly im­por­tant that em­ployee lives are be­ing recog­nised and cel­e­brated, grat­i­tude and op­ti­mism is be­ing shared, and man­agers have on­go­ing check-ins with their peo­ple,” says Workhu­man chief ex­ec­u­tive of­fi­cer Eric Mosley.

The com­pany was founded as Globo­force by Mosley and Ed­die Reynolds in Dublin in 1999, and re­branded last year. It can ab­sorb the loss of in­come from its gratis prod­ucts eas­ily enough. With pri­vate eq­uity back­ing, in 2018 Workhu­man’s rev­enue in­creased by a third to $450m, and net profit al­most tripled to $24m. The com­pany’s soft­ware prod­ucts in­clude re­wards and en­gage­ment pro­grammes for em­ploy­ees, and clients in­clude Cisco and LinkedIn.

Em­ploy­ing c.600 peo­ple, Mosley can point to his own busi­ness as proof of con­cept. The busi­ness has gar­nered nu­mer­ous Great Place to Work awards, though per­haps too much Mood­tracker might dull the work­place mood go­ing for­ward.

Eric Mosley, CEO of Workhu­man

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