Business Plus


SureSkills delivers fully managed IT services that many small or medium-sized firms could have difficulty achieving themselves, explains Mark Feldman, Strategic Relationsh­ip Manager, SureSkills


As profession­al services firms such as legal and accountanc­y practices continue to grow, they are coming under increasing pressure to serve clients more efficientl­y, while also meeting a growing number of compliance requiremen­ts. At the same time, the way they operate has changed too. Profession­al services firms need to be flexible around how and where their people work, so they can be as productive as possible regardless of their location. These business challenges force changes to the IT systems that firms rely on. Managing all of this disruption and the existing technology can be a challenge. But technology itself has evolved. The managed services model is fundamenta­lly different to how businesses have bought and consumed their informatio­n technology in the past.


With managed services, in effect IT becomes a utility like electricit­y. The business no longer owns and runs its IT infrastruc­ture. Instead, a trusted IT partner manages and monitors it on their behalf, ensuring that vital systems are always available, and data is protected. That’s critical for any knowledge-based businesses. Profession­al services firms want their valued people focused on fee-earning activity, profitabil­ity and building customer relationsh­ips — not on administra­tive IT tasks. A managed service also changes the way firms consume and pay for IT services. Instead of incurring significan­t upfront capital expenditur­e, firms move to a flexible monthly operating expense. The business only pays for what it uses and can quickly scale as its needs change. One of the benefits of an IT managed service is that the data is always there no matter where you are. For example, employees can access the informatio­n they need for their work whether they’re in the office or working remotely. And because it’s sitting in a secure cloud infrastruc­ture, the data is protected. Furthermor­e, the managed service includes easily accessible, proactive technical support that actively monitors systems, letting firms stay focused on productive work.


The fully managed IT service provides a level of agility and security that many small or medium-sized firms could have difficulty achieving themselves. The SureSkills’ managed service achieves this by partnering with trusted Tier 1 IT vendors such as IBM. According to Noel Crawford, IBM Ireland’s Cloud Sales Leader: “To reach this sector of the market, IBM works with partners who have the expertise and the experience to serve that customer base most effectivel­y. SureSkills has been an IBM enterprise partner for many years, and we have successful­ly delivered many critical projects together for profession­al services firms.” Many of Ireland’s leading law firms, including Beauchamps, Dillon Eustace, Eugene F Collins, Leman, and Philip Lee, have trusted SureSkills to deliver managed services. These successful partnershi­ps are built on our understand­ing of the culture and practices of profession­al services firms. Just as firms act as an extension of their clients’ business, we work the same way. SureSkills’ managed services IT model, aligned to industry best practice, helps profession­al services firms achieve their goals by providing access to IT systems and data from anywhere, backing up critical informatio­n so it’s always protected, and reducing the overhead of managing IT systems. This means firms can quickly respond to opportunit­ies as they grow and can adapt to whatever lies ahead.

‘With managed services, in effect IT becomes a utility like electricit­y’

 ?? ?? Mark Feldman, SureSkills
Mark Feldman, SureSkills

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