‘Ryanair memo: Sell eight scratch cards every day’
RYANAIR has denied putting ‘pressure’ on its cabin crew to sell scratch cards and other items.
It comes after a purported internal memo from a supervisor to staff at one of the airline’s European bases was published online yesterday.
It indicated that crew members would face disciplinary action if they fail to sell eight scratch cards a day – and that they must also sell one perfume, one meal deal and one item of fresh food per day.
‘The above sales will be monitored closely and any crew member not reaching their target daily will need to explain why,’ the memo stated. ‘If the same crew members names appear to not be reaching their daily targets [they] will be met with by their supervisor and further action taken.’
A spokesman for the airline refused to comment on the matter, saying: ‘Firstly, we don’t comment on social media hearsay such as this “memo”.
‘Secondly, there is no “pressure” on crew. Crew are incentivised to sell ancillary products on board and are rewarded with sales bonuses. The more scratch cards they sell, the more they raise for our charity partners.’
The spokesman added that ‘the safety of our customers, people and aircraft comes before all other considerations including sales’. He said: ‘Over the last five years our scratch cards sales have generated over €2million, which has been donated to 50 charities across 12 different EU countries covering a wide range of hospitals, schools and child welfare fundraising.’
Last month, the airline was criticised by a passenger who said a stewardess spilled hot tea on her leg. Nurse Val Tredget expressed her displeasure at the airline for its ‘shambolic’ attempts at first aid and said the crew members were more concerned about making sales than caring for her.
Ms Tredget said she was left howling in agony when an inexperienced host knocked a cup of tea over her leg as she sat between her sisters on a flight from London to Budapest. The 51-year-old claimed staff were clueless, but Ryanair insisted she was given full treatment.
Ms Tredget claimed staff handed her a pile of dry blue paper towels before getting a sick bag with cubes of ice, instead of supplying as much cool water as possible. ‘I think they were more interested in selling their duty free and their scratch cards and not really interested in doing anything about my leg. It was shambolic,’ she said.
A Ryanair spokesman said at the time: ‘These claims are untrue. All hot drinks on board Ryanair flights are served in fully sealed cups with lids securely fixed before being served to customers, and our crew have confirmed this procedure was correctly followed in this case.
‘The customer in question received first aid from our cabin crew including ice, healing gels and a dressing, and declined the crew’s offer of further medical assistance, or being met on arrival by paramedics in Budapest.’
‘They will be met by supervisor’